Customer Relationship Executive

2 days ago

Vastrapur Ahmedabad Gujarat, India Scepter Outsourcing Full time

US Accounting Coach is a leading institute specializing in US Accounting, Taxation, and Payroll training. We help aspiring professionals and working accountants build strong careers with practical, industry-focused knowledge.

**Position Overview**:
We are seeking a **Customer Relationship Executive** to manage client interactions, provide support to students, and maintain strong relationships with our learners and corporate clients. The role requires excellent communication skills, empathy, and a customer-first mindset to ensure a seamless learning and service experience.

**Key Responsibilities**:

- Act as the primary point of contact for students, prospects, and corporate clients.
- Build and maintain long-term relationships with students by offering guidance and support throughout their learning journey.
- Maintain student records and update CRM systems with accuracy.
- Assist in enrollment, course coordination, and resolving student queries.
- Collect feedback from students and ensure continuous improvement in customer service.
- Collaborate with the sales and academic teams to ensure smooth delivery of programs.
- Follow up with prospects and support in lead nurturing.
- Support in retention and engagement activities for existing students.

**Requirements**:

- Bachelor’s degree in Business Administration, Commerce, or a related field.
- 1-3 years of experience in customer service, relationship management, or academic counseling (preferred in education/training sector).
- Strong communication (English, Hindi, Gujarati) and interpersonal skills.
- Problem-solving attitude with patience and empathy.
- Good organizational skills with attention to detail.
- Proficiency in MS Office, Google Workspace, and CRM tools.

**What We Offer**:

- Competitive salary with performance-based incentives.
- Professional growth opportunities in the EdTech and Accounting training industry.
- Supportive work environment with opportunities to learn US Accounting fundamentals.
- Chance to contribute to the career success of students and professionals.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

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