Customer Relationship Executive

1 day ago


Gurukul Ahmedabad Gujarat, India Next Gen Business Solutions Private Limited Full time ₹ 1,80,000 - ₹ 3,60,000 per year

Job Summary:

We are looking for a proactive and customer-focused Customer Relation Executive who can communicate fluently in Tamil. The role involves managing customer interactions, addressing queries, and ensuring an excellent service experience to build lasting relationships.

Key Responsibilities:

  • Handle inbound and outbound calls, emails, and chats in Tamil and English.
  • Address customer queries, concerns, and complaints promptly and professionally.
  • Maintain accurate customer records and update databases.
  • Coordinate with internal teams to ensure timely resolution of customer requests.
  • Follow up to ensure customer satisfaction and collect feedback.
  • Identify opportunities to enhance customer experience and promote company products/services.

Requirements:

  • Fluency in Tamil (mandatory) and good command of English/Hindi is an added advantage.
  • Bachelor's degree or equivalent preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Basic computer skills (MS Office, CRM software).
  • Ability to multitask and work in a fast-paced environment.

Job Type: Full-time

Pay: ₹9, ₹30,000.00 per month

Language:

  • English (Preferred)

Work Location: In person



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