Customer Relationship Executive

6 days ago

Amraiwadi Ahmedabad Gujarat, India STREE LIFESTYLE Full time

**Key Responsibilities**:
**1. CRM System Management**
- Manage and update the CRM software with customer information, purchase history, preferences, and interactions.
- Ensure the accuracy and integrity of customer data in the system.
- Regularly segment customer data for targeted campaigns.

**2. Customer Engagement & Retention**
- Develop and execute loyalty programs, referral schemes, and retention strategies.
- Track customer behavior and engagement to drive repeat purchases.

**3. Customer Service & Relationship Building**
- Act as a key point of contact for resolving customer queries, complaints, or feedback.
- Build long-term relationships by providing prompt, personalized, and effective service.
- Ensure timely thank-you and welcome messages after visits or purchases.

**4. Campaign & Feedback Management**
- Coordinate CRM campaigns and promotional offers across different channels.
- Collect customer feedback post-purchase or service to analyze satisfaction levels.
- Share insights with relevant teams for service improvement.

**5. Sales & Marketing Support**
- Provide the sales team with customer insights to support cross-selling and upselling efforts.
- Align with the marketing team to implement customer-focused campaigns.
- Monitor and report on CRM campaign performance and ROI.

**6. Data Analysis & Reporting**
- Generate CRM reports related to customer acquisition, retention, churn, and engagement.
- Use data to suggest improvements in customer experience and communication strategies.

**Qualifications & Skills**:

- Bachelor's degree in Marketing, Business Administration, or related field.
- 1-4 years of experience in CRM, customer service, or marketing roles.
- Hands-on experience with CRM tools (Zoho, Salesforce, HubSpot, or similar).
- Strong communication and interpersonal skills.
- Data-driven mindset with attention to detail.
- Ability to multitask and manage time efficiently.

**Job Types**: Full-time, Permanent

Pay: From ₹20,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Work Location: In person

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