Customer Service Associate

2 weeks ago

Mumbai Maharashtra, India Grace Staffing Services Full time

**WE ARE HIRING FOR GRACE STAFFING SERVICES**

**Job Title: Sr.Customer Service Associate**
**Shift Timings**: US Rotational Shift (Night Shift)
**Days Off**: 2 Rotational Offs
**Pick or Drop**: Provided

We are seeking experienced and motivated **Sr.Customer Service Associate** to join our team. In this role, you will be the first point of contact for international customers, handling queries related to Hotel booking queries and complains. This is a **pure voice process**, where you will be expected to provide exceptional customer support through clear communication and problem-solving skills.

**Key Responsibilities**:

- Handle inbound customer queries related to Hotel booking queries and complains (e.g., booking, service issues, escalation, technical support).
- Provide accurate and timely responses to customer inquiries.
- Resolve customer complaints efficiently while maintaining a high level of professionalism.
- Follow up with customers to ensure issues are resolved and ensure customer satisfaction.
- Update customer information and case details in the system accurately.
- Meet performance metrics and KPIs for call handling time, resolution rates, and customer satisfaction.
- Maintain company policies and procedures while delivering exceptional service.

**Eligibility Criteria**:

- **Education**: HSC (12th Grade) or equivalent qualification.
- **Experience**: Minimum **0-1 years** of experience mandate from **International BPOs** or **Domestic Bpo's**.
- **Documentation**: All previous employment documents must be available and in order (e.g., experience letters, offer letters, and payslips). No exceptions will be made in this regard.
- **Skills**:

- Excellent verbal communication skills in English.
- Strong problem-solving abilities and the ability to think on your feet.
- Ability to handle challenging customer interactions professionally.
- Proficient in using basic computer systems, Good typing speed.
- Ability to work in a fast-paced environment and adapt quickly to changes.
- **Work Timings**: Comfortable working in **US Rotational Shift** (Night Shift).
- **Shift Flexibility**: Ready to work in a **Voice Process** with excellent customer interaction skills.
- **Transportation**:Pick or Drop** will be provided.

**Preferred Qualities**:

- Proven track record in customer service within the any service industry (preferred).
- Strong attention to detail and ability to multi-task.
- Excellent interpersonal skills with the ability to manage difficult conversations.
- Self-motivated with a desire to meet and exceed performance goals.
- Team player who can collaborate effectively in a high-energy environment.

**Why Join Us?**
- Work in an international environment with global exposure.
- Competitive salary with performance incentives.
- **Pick or Drop** facility for your convenience.
- Career growth opportunities with Employment stability.

**Job Types**: Full-time, Permanent

Pay: ₹24,000.00 - ₹32,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift
- US shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (required)

**Location**:

- Mumbai, Maharashtra (required)

Work Location: In person

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