Customer Service Associate

12 hours ago

Mumbai Maharashtra, India The TruMinds Full time

**Job Title**: Customer Service Associate
**Location**:Govandi, Mumbai
**Salary**: 20,000 - 25,000 CTC Per Month
**Work Experience**: 1 year

We're seeking a dynamic Customer Service Associate to join our team in Govandi, Mumbai. If you thrive in a fast-paced environment and excel in customer interactions, this role is tailor-made for you

**Key Responsibilities**:

- Attend training sessions to enhance product knowledge and refine customer service skills.
- Log and manage incoming calls using our CRM system.
- Identify and address customer needs with precision and empathy.
- Escalate complex inquiries to relevant departments while maintaining seamless communication.
- Keep customers informed about the progress of their inquiries, providing accurate feedback.
- Deliver top-notch customer service that exceeds expectations.
- Update customer information as necessary while upholding confidentiality standards.
- Be flexible to take on additional responsibilities as required.

**Requirements**:

- High school diploma, GED, or equivalent qualification.
- Minimum 1 year of experience in customer service, preferably in a related industry.
- Successful completion of training provided.
- Proficiency in computer skills, including MS Office suites.
- Experience with CRM software is advantageous.
- Exceptional phone etiquette with clear verbal and written communication skills.
- Strong interpersonal skills to engage effectively with diverse customers.
- Ability to remain seated at a desk for extended periods.

Join a forward-thinking team dedicated to innovation and continuous improvement. Opportunity for career growth and advancement in a dynamic and supportive work environment. Enjoy attractive perks, including health insurance and performance bonuses. Be part of a company committed to diversity, inclusion, and employee well-being.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Location**:

- Mumbai, Maharashtra (required)

Work Location: In person

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