Customer Service Associate

2 weeks ago

Mumbai Maharashtra, India Grace Staffing Services Full time

**WE ARE HIRING FOR GRACE STAFFING SERVICES**

**Job Title: Sr.Customer Service Associate**
**Shift Timings**: US Rotational Shift (Night Shift)
**Days Off**: 2 Rotational Offs
**Pick or Drop**: Provided

We are seeking experienced and motivated **Sr.Customer Service Associate** to join our team. In this role, you will be the first point of contact for international customers, handling queries related to Hotel booking queries and complains. This is a **pure voice process**, where you will be expected to provide exceptional customer support through clear communication and problem-solving skills.

**Key Responsibilities**:

- Handle inbound customer queries related to Hotel booking queries and complains (e.g., booking, service issues, escalation, technical support).
- Provide accurate and timely responses to customer inquiries.
- Resolve customer complaints efficiently while maintaining a high level of professionalism.
- Follow up with customers to ensure issues are resolved and ensure customer satisfaction.
- Update customer information and case details in the system accurately.
- Meet performance metrics and KPIs for call handling time, resolution rates, and customer satisfaction.
- Maintain company policies and procedures while delivering exceptional service.

**Eligibility Criteria**:

- **Education**: HSC (12th Grade) or equivalent qualification.
- **Experience**: Minimum **0-1 years** of experience mandate from **International BPOs** or **Domestic Bpo's**.
- **Documentation**: All previous employment documents must be available and in order (e.g., experience letters, offer letters, and payslips). No exceptions will be made in this regard.
- **Skills**:

- Excellent verbal communication skills in English.
- Strong problem-solving abilities and the ability to think on your feet.
- Ability to handle challenging customer interactions professionally.
- Proficient in using basic computer systems, Good typing speed.
- Ability to work in a fast-paced environment and adapt quickly to changes.
- **Work Timings**: Comfortable working in **US Rotational Shift** (Night Shift).
- **Shift Flexibility**: Ready to work in a **Voice Process** with excellent customer interaction skills.
- **Transportation**:Pick or Drop** will be provided.

**Preferred Qualities**:

- Proven track record in customer service within the any service industry (preferred).
- Strong attention to detail and ability to multi-task.
- Excellent interpersonal skills with the ability to manage difficult conversations.
- Self-motivated with a desire to meet and exceed performance goals.
- Team player who can collaborate effectively in a high-energy environment.

**Why Join Us?**
- Work in an international environment with global exposure.
- Competitive salary with performance incentives.
- **Pick or Drop** facility for your convenience.
- Career growth opportunities with Employment stability.

**Job Types**: Full-time, Permanent

Pay: Up to ₹28,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift
- US shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (required)

**Location**:

- Mumbai, Maharashtra (required)

Work Location: In person

  • Customer Service Associate kannada

    5 days ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...

  • Guest Service Associate

    2 weeks ago

    Mumbai, Maharashtra, India MoSahay Associate Full time

    The **Guest Service Associate (GSA)** is responsible for providing exceptional customer service to guests, ensuring their stay is memorable and pleasant. The GSA will handle all aspects of guest check-in and check-out, answer inquiries, and manage reservations. A background in hotel management is essential to understand the operational and service-oriented...

  • Guest Service Associate

    1 day ago

    Mumbai, India MoSahay Associate Full time

    Job Title: Guest Service Associate Company: PVR INOX Cinema Hall Location: MUMBAI(E) **Salary**: Freshers with Normal Graduation - 20,000 INR per month Freshers with Hotel Management Background - 22,000 INR per month Job Summary: As a Guest Service Associate at INOX Cinema Hall, you will play a crucial role in providing exceptional guest experiences...

  • Csa (Customer Service Associate)

    2 weeks ago

    Kurla, Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Service Location - Bandra Kurla Complex Shift Day shift 8 hours shift Customer service experience required Salary upto - 23k **Job Types**: Full-time, Permanent Pay: ₹18,000.00 - ₹23,000.00 per month **Benefits**: - Provident Fund **Language**: - English and Hindi (preferred) Work Location: In person

  • Customer Service Associate

    3 days ago

    Mumbai, Maharashtra, India ananta resource Full time

    **Job Title** - Customer Service Associate **Required Qualification** - Commerce Graduate **Location**: - Charni Road **Primary Skills - **Basic knowledge of Tally,Excellent Communication skills Less **Work Experience (Years) 1-2** **Job Description-** Designation: Customer Service Associate Location: Charni Road,Mumbai Qualification: Commerce...

  • Customer Service Associate

    2 weeks ago

    Mumbai, Maharashtra, India The TruMinds Full time

    **Job Title**: Customer Service Associate **Location**:Govandi, Mumbai **Salary**: 20,000 - 25,000 CTC Per Month **Work Experience**: 1 year We're seeking a dynamic Customer Service Associate to join our team in Govandi, Mumbai. If you thrive in a fast-paced environment and excel in customer interactions, this role is tailor-made for you! **Key...

  • Customer Service Associate

    3 days ago

    Mumbai, Maharashtra, India Grace Staffing Services Full time

    **WE ARE HIRING FOR GRACE STAFFING SERVICES** **Job Title: Sr.Customer Service Associate** **Shift Timings**: US Rotational Shift (Night Shift) **Days Off**: 2 Rotational Offs **Pick or Drop**: Provided We are seeking experienced and motivated **Sr.Customer Service Associate** to join our team. In this role, you will be the first point of contact for...

  • Customer Service Associate

    1 week ago

    Mumbai, Maharashtra, India Grace Staffing Services Full time

    **WE ARE HIRING FOR GRACE STAFFING SERVICES** **Job Title: Sr.Customer Service Associate** **Shift Timings**: US Rotational Shift (Night Shift) **Days Off**: 2 Rotational Offs **Pick or Drop**: Provided We are seeking experienced and motivated **Sr.Customer Service Associate** to join our team. In this role, you will be the first point of contact for...

  • Customer Service Officer

    6 days ago

    CBD Belapur, Navi Mumbai, Maharashtra, India Orbit Associate Full time

    1. Handling complete operation for USA imports (SEA & AIR). - 3. Maintain daily records in the USA Import Sheet for day-to-day work. - 4. Working with different carriers (Sea+Air) in different locations to get cargo or containers to be cleared. - 5. Handling complete brokerage for customers who require this service from us. - 6. Handling trucking with...

  • Customer Service Associate

    6 days ago

    Pune, Maharashtra, India Tata Consultancy Services Full time

    **TCS Pune Hiring for Customer Service Associate - Telecom Voice** **Job Summary**:Role**: Customer Service Associate - Telecom Voice **Experience**: 1 to 5 years **Job Location**: Pune =============================== **Customer Service Associate - Telecom Voice**: **Preferred Specializations**: - Graduate with a minimum of 6 months of relevant experience in...