Customer Service Associate

16 hours ago

Mumbai Maharashtra, India Grace Staffing Services Full time

**WE ARE HIRING FOR GRACE STAFFING SERVICES**

**Job Title: Sr.Customer Service Associate**
**Shift Timings**: US Rotational Shift (Night Shift)
**Days Off**: 2 Rotational Offs
**Pick or Drop**: Provided

We are seeking experienced and motivated **Sr.Customer Service Associate** to join our team. In this role, you will be the first point of contact for international customers, handling queries related to Hotel booking queries and complains. This is a **pure voice process**, where you will be expected to provide exceptional customer support through clear communication and problem-solving skills.

**Key Responsibilities**:

- Handle inbound customer queries related to Hotel booking queries and complains (e.g., booking, service issues, escalation, technical support).
- Provide accurate and timely responses to customer inquiries.
- Resolve customer complaints efficiently while maintaining a high level of professionalism.
- Follow up with customers to ensure issues are resolved and ensure customer satisfaction.
- Update customer information and case details in the system accurately.
- Meet performance metrics and KPIs for call handling time, resolution rates, and customer satisfaction.
- Maintain company policies and procedures while delivering exceptional service.

**Eligibility Criteria**:

- **Education**: HSC (12th Grade) or equivalent qualification.
- **Experience**: Minimum **0-1 years** of experience mandate from **International BPOs** or **Domestic Bpo's**.
- **Documentation**: All previous employment documents must be available and in order (e.g., experience letters, offer letters, and payslips). No exceptions will be made in this regard.
- **Skills**:

- Excellent verbal communication skills in English.
- Strong problem-solving abilities and the ability to think on your feet.
- Ability to handle challenging customer interactions professionally.
- Proficient in using basic computer systems, Good typing speed.
- Ability to work in a fast-paced environment and adapt quickly to changes.
- **Work Timings**: Comfortable working in **US Rotational Shift** (Night Shift).
- **Shift Flexibility**: Ready to work in a **Voice Process** with excellent customer interaction skills.
- **Transportation**:Pick or Drop** will be provided.

**Preferred Qualities**:

- Proven track record in customer service within the any service industry (preferred).
- Strong attention to detail and ability to multi-task.
- Excellent interpersonal skills with the ability to manage difficult conversations.
- Self-motivated with a desire to meet and exceed performance goals.
- Team player who can collaborate effectively in a high-energy environment.

**Why Join Us?**
- Work in an international environment with global exposure.
- Competitive salary with performance incentives.
- **Pick or Drop** facility for your convenience.
- Career growth opportunities with Employment stability.

**Job Types**: Full-time, Permanent

Pay: Up to ₹28,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift
- US shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (required)

**Location**:

- Mumbai, Maharashtra (required)

Work Location: In person

  • Customer Service Associate

    16 hours ago

    Mumbai, Maharashtra, India The TruMinds Full time

    **Job Title**: Customer Service Associate **Location**:Govandi, Mumbai **Salary**: 20,000 - 25,000 CTC Per Month **Work Experience**: 1 year We're seeking a dynamic Customer Service Associate to join our team in Govandi, Mumbai. If you thrive in a fast-paced environment and excel in customer interactions, this role is tailor-made for you! **Key...

  • Associate Customer Service

    1 week ago

    Mumbai, Maharashtra, India Grace Services Full time

    **WE ARE HIRING FOR GRACE STAFFING SERVICES** **Job Title: Associate - Customer Service** Key Responsibilities: - Respond to customer inquiries via phone in a professional and courteous manner - Resolve customer complaints and concerns in a timely and efficient manner - Provide accurate information about our products and services - Utilize problem-solving...

  • Customer Service Associate

    3 days ago

    Navi Mumbai, Maharashtra, India Hire Lab Career Solutions Full time

    **Job Roll - Customer Service Associate** **Mode -**Work From Office **Job Details**: - **Position**: Customer Success Associate - **Mode**: Work From Office - **Qualification**: Min. HSC - **Experience**: Fresher - **Salary Range**: ₹22,000 - ₹23,000 CTC per month **Important Note**: **Job Types**: Full-time, Permanent Pay: ₹22,000.00 -...

  • CSA (Customer Service Associate)

    2 days ago

    Kurla, Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time ₹ 2,16,000 - ₹ 2,76,000 per year

    Hiring for Customer ServiceLocation- Bandra Kurla ComplexShift Day shift 8 hours shiftCustomer service experience requiredSalary upto- 23kJob Types: Full-time, PermanentPay: ₹18, ₹23,000.00 per monthBenefits:Provident FundLanguage:English and Hindi (Preferred)Work Location: In person

  • Customer Service Associate

    2 weeks ago

    Mumbai, Maharashtra, India Tech Mahindra Full time

    **Greetings from Tech Mahindra!!!** **Tech Mahindra is hiring for Customer Service Associate at Mumbai Chandivali Location.** **Designation - Customer Support Associate** **Roles & Responsibility** - Handling customer queries via call, - Identify and assess customers needs to achieve satisfaction - Build sustainable relationships and trust with customer...

  • Customer Service Associate

    1 week ago

    Pune, Maharashtra, India recruitwire service Full time

    Hiring talented individuals fluent in regional languages for the following positions: Languages Required: - Tamil - Malayalam - Kannada Role : Customer Service Executive **Requirements**: Excellent communication skills. Graduation is mandatory. Immediate joiners are preferred. **Salary**: Max up to 40000 ctc Location: Kharadi ( Premium Domestic...

  • Customer Service Associate

    2 weeks ago

    Mumbai, Maharashtra, India Implico services Full time

    *Updated JD* Process - Kotak securities (Stock Market process) Designation-Customer Support Associate (CSA). Criteria - Only Graduates - 6 Months+ Year of inbound customer service Experienced can apply Age Criteria -18 to 35 Years Shift Timing Male/Females - Day Shift 8 am to 8 PM (Any 9hrs) 1 Rotational Week Off ( Saturday OR Sunday) **Salary**: Any...

  • Customer Service Associate

    2 weeks ago

    Mumbai, Maharashtra, India MP Advisors Full time

    **Job Type**:Full Time **Grade**:H2 **Job Category**:Associate **Function/Department**:Operations **Reporting to**:Team Leader **Roles & Responsibilities** - Handle a wide range of customer concerns, including inquiries, product/service issues, billing inquiries, and general inquiries. - Demonstrate empathy and understanding while addressing customer...

  • Customer Service Associate

    6 days ago

    Nagpur, Maharashtra, India Hire Lab Career Solutions Full time

    Job Roll - Customer Service Associate "A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. " Domain - Customer Service Process - Inbound Voice Shifts - Day Shifts Only Salary - 12k -17k Gross Eligibility - Any Graduate / Undergraduate can apply **Important...

  • Customer Service

    1 week ago

    Mumbai, Maharashtra, India Sutherland Full time

    Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees For over 37 years we have been entrusted with caring for our clients customers - a responsibility we believe we should earn every day We are dedicated to making those experiences as delightful as possible -...