Customer Service Officer

4 days ago

CBD Belapur Navi Mumbai Maharashtra, India Orbit Associate Full time

1. Handling complete operation for USA imports (SEA & AIR).
- 3. Maintain daily records in the USA Import Sheet for day-to-day work.
- 4. Working with different carriers (Sea+Air) in different locations to get cargo or containers to be cleared.
- 5. Handling complete brokerage for customers who require this service from us.
- 6. Handling trucking with different trucking carriers (local + MNC) around the USA.
- 7. Getting follow-ups with truckers on rates for new trucking queries as per customer request.
- 8. Book the trucking schedule from their website for different customers with different locations.
- 9. Getting follow-up with truckers for trucking invoices after the delivery is done.
- 10. Maintain daily operation physically for all customers.
- 11. Working on different queries with providing them quotations as per their requirements.
- 13. Making quotations for trucking and brokerage queries.
- 14. Making arrival notices.
- 15. Making release orders.
- 16. Taking follow up with the customs broker for customs clearance of cargo by providing complete details of arriving cargo.(AMS info/carrier arrival notice/invoices and packing list/HBL copies/POA for new customer)
- 17. Providing a complete set of documents to the accounts department for making invoices.
- 18. Get that invoice checked with an authorized person and send it to customers.
- 19. Taking follow-up with customers for checks and OBL copies if we are only forwarders in that job.
- 20. Assisting new or old customers with a complete solution to operation issues.
- 21. Good English written and verbal communication skills

OR
- 1. Co-ordination with all internal departments for smooth execution of the shipment.
- 2. Co-ordination with shipping lines, airlines and arranging the shipment movement.
- 3. Customer Satisfaction will be a key responsibility. Customer query handling, problem solving and timely updates is of utmost importance.
- 4. Dealing with overseas agents for shipments updates and arranging final deliveries.
- 5. Dealing with airlines to get pricing and booking freight
- 6. Strong co-ordination with port staff for smooth execution of the shipments.
- 7. Ensuring invoicing is complete and all outstanding are diligently chased from the customers assigned.
- 8. Strong communication skills are a must.
- 9. Knowledge of Freight forwarding is a must

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- UK shift
- US shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

  • Bpo Customer Service

    7 days ago

    CBD Belapur, Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For International BPO Customer Service **Must have experience in customer service** Minimum 1 Years of experience **Freshers** with excellent English Can apply **Must Have Excellent English** Must have good Customer service skill and Convincing skill Night shift Rotational Shift / US Shift Call on : 8657177805 Pay: ₹20,000.00 -...

  • Bpo Customer Service

    2 weeks ago

    CBD Belapur, Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For International BPO Customer Service Minimum 1 Years of experience **Freshers** with excellent English Can apply **Must Have Excellent English** Must have good Customer service skill and Convincing skill Night shift Rotational Shift / US Shift Call on : 8369658421 Pay: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Health...

  • Customer Service Officer

    4 days ago

    CBD Belapur, Navi Mumbai, Maharashtra, India GRMAC Pvt ltd Full time

    JOB DESCRIPTION: - Receive and respond to inbound calls from customers regarding a variety of banking products and services. - Provide accurate, timely information regarding banking products, account details, services, and procedures. - Resolve customer complaints in a professional manner, offering practical solutions and ensuring customer satisfaction. -...

  • Customer Service Officer

    1 week ago

    Navi Mumbai, Maharashtra, India ASL Full time

    **Job title: Customer service officer** **International Process** **Salary - Up to 30k +Unlimited Incentives** **5 days working** **2 Rotational Week Off** **Work Hours - 8 (Rotational)** **HSC/Graduate** **Excellent Communication Skills** Roles: Handling customer queries on call International process Retention/customer service Voice process Inbound...

  • Customer Service Representative

    2 weeks ago

    Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...

  • Customer Service Representative

    6 days ago

    CBD Belapur, Navi Mumbai, Maharashtra, India Computer Age Management Services (CAMS) Full time

    Customer Service Advisor Handle customer on call **Job Types**: Full-time, Fresher Pay: From ₹15,500.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental Pay: - Performance bonus - Yearly bonus **Education**: - Bachelor's (preferred) **Experience**: - Customer service: 1 year (required) - total...

  • Customer Service Assistant

    6 days ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Looking for Immediate joiner. We have openings for multiple Customer service process Must have Minimum 6Month Customer service experience 8Hours a Shift - 1Day off per week Decent/Good Communication is required (English Mandatory) Pay: ₹17,000.00 - ₹22,000.00 per month Schedule: - Day shift - Rotational shift **Education**: - Higher...

  • Customer Service and Pricing

    4 days ago

    CBD Belapur, Navi Mumbai, Maharashtra, India Austral International Co. Full time

    **Position: Customer Service and Pricing** **No. Of openings**: **Location**: Mumbai, Bangalore. **Qualification**: Graduation with PG Diploma in Logistics/ MBA **Salary**: **Gender specifications if any**: Job Responsibility**:(Customer Service)** - **Resolve customer issues**: Address complaints, delays, and other problems related to shipments. -...

  • Export Customer Service

    1 week ago

    CBD Belapur, Navi Mumbai, Maharashtra, India Karyya Full time

    Job Role : Export Customer Service Executive - Employment Type: Full Time, Permanent - UG: Any Graduate - Gender :Male or female - Experience :Minimum 1 yr to 5yrs experience - Job Location : CBD, Belapur, Navi Mumbai - Salary : Rs 15 k to 22K **Job Description**: - Good English Communication. - Good knowledge of **Export customer service experience.**: -...

  • Customer Service Representative

    22 hours ago

    Navi Mumbai, India grace facility service Full time

    Jobs assigned has to be followed and real time updates to BDs/Clients. - Daily sending reports to BDs - Making challans and Bills - Bill submission, scanning acknowledge copies and uploading on SAP - Courier bills received has to be tally with SAP data and bill the client accordingly. - MIS reports to be generated. **Technical Skills**: MS Office -Advance...