Customer Service Officer

1 day ago

CBD Belapur Navi Mumbai Maharashtra, India Orbit Associate Full time

1. Handling complete operation for USA imports (SEA & AIR).
- 3. Maintain daily records in the USA Import Sheet for day-to-day work.
- 4. Working with different carriers (Sea+Air) in different locations to get cargo or containers to be cleared.
- 5. Handling complete brokerage for customers who require this service from us.
- 6. Handling trucking with different trucking carriers (local + MNC) around the USA.
- 7. Getting follow-ups with truckers on rates for new trucking queries as per customer request.
- 8. Book the trucking schedule from their website for different customers with different locations.
- 9. Getting follow-up with truckers for trucking invoices after the delivery is done.
- 10. Maintain daily operation physically for all customers.
- 11. Working on different queries with providing them quotations as per their requirements.
- 13. Making quotations for trucking and brokerage queries.
- 14. Making arrival notices.
- 15. Making release orders.
- 16. Taking follow up with the customs broker for customs clearance of cargo by providing complete details of arriving cargo.(AMS info/carrier arrival notice/invoices and packing list/HBL copies/POA for new customer)
- 17. Providing a complete set of documents to the accounts department for making invoices.
- 18. Get that invoice checked with an authorized person and send it to customers.
- 19. Taking follow-up with customers for checks and OBL copies if we are only forwarders in that job.
- 20. Assisting new or old customers with a complete solution to operation issues.
- 21. Good English written and verbal communication skills

OR
- 1. Co-ordination with all internal departments for smooth execution of the shipment.
- 2. Co-ordination with shipping lines, airlines and arranging the shipment movement.
- 3. Customer Satisfaction will be a key responsibility. Customer query handling, problem solving and timely updates is of utmost importance.
- 4. Dealing with overseas agents for shipments updates and arranging final deliveries.
- 5. Dealing with airlines to get pricing and booking freight
- 6. Strong co-ordination with port staff for smooth execution of the shipments.
- 7. Ensuring invoicing is complete and all outstanding are diligently chased from the customers assigned.
- 8. Strong communication skills are a must.
- 9. Knowledge of Freight forwarding is a must

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- UK shift
- US shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

  • Bpo Customer Service

    5 days ago

    CBD Belapur, Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For International BPO Customer Service **Must have experience in customer service** Minimum 1 Years of experience **Freshers** with excellent English Can apply **Must Have Excellent English** Must have good Customer service skill and Convincing skill Night shift Rotational Shift / US Shift Call on : 8657177805 Pay: ₹20,000.00 -...

  • Bpo Customer Service

    1 week ago

    CBD Belapur, Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For International BPO Customer Service Minimum 1 Years of experience **Freshers** with excellent English Can apply **Must Have Excellent English** Must have good Customer service skill and Convincing skill Night shift Rotational Shift / US Shift Call on : 8369658421 Pay: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Health...

  • Customer Service Officer

    1 day ago

    CBD Belapur, Navi Mumbai, Maharashtra, India GRMAC Pvt ltd Full time

    JOB DESCRIPTION: - Receive and respond to inbound calls from customers regarding a variety of banking products and services. - Provide accurate, timely information regarding banking products, account details, services, and procedures. - Resolve customer complaints in a professional manner, offering practical solutions and ensuring customer satisfaction. -...

  • Customer Service and Pricing

    1 day ago

    CBD Belapur, Navi Mumbai, Maharashtra, India Austral International Co. Full time

    **Position: Customer Service and Pricing** **No. Of openings**: **Location**: Mumbai, Bangalore. **Qualification**: Graduation with PG Diploma in Logistics/ MBA **Salary**: **Gender specifications if any**: Job Responsibility**:(Customer Service)** - **Resolve customer issues**: Address complaints, delays, and other problems related to shipments. -...

  • Customer Support Service

    2 weeks ago

    CBD Belapur, Navi Mumbai, Maharashtra, India Ashwini Container Movers Limited Full time

    **Key Responsibilities**: - Handle customer queries and provide timely resolutions. - Maintain and update DSR (Daily Sales Report) accurately. - Coordinate effectively with key clients and internal teams. - Ensure timely communication and service delivery. - Follow up on service requests and ensure closure. **Requirements**: - **Experience**: Minimum 2...

  • Customer Service Freight Forwarding

    2 weeks ago

    CBD Belapur, Navi Mumbai, Maharashtra, India Areva Logistics Pvt Ltd Full time

    **Customer Service executive**: We are looking smart and dynamic individual who has good verbal and written communication. With minimum 1 year of relevant work experience in Freight forwarding business. He/She should have good exposure of all aspects of freight forwarding business and Knowledge about customs procedures and port operations. **Roles and...

  • Customer Service Assistant

    2 weeks ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Looking for Immediate joiner. We have openings for multiple Customer service process Must have Minimum 6Month Customer service experience 8Hours a Shift - 1Day off per week Decent/Good Communication is required (English Mandatory) Pay: ₹17,000.00 - ₹20,000.00 per month Schedule: - Day shift - Rotational shift **Education**: - Secondary(10th...

  • Customer Service Assistant

    3 days ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Looking for Immediate joiner. We have openings for multiple Customer service process Must have Minimum 6Month Customer service experience 8Hours a Shift - 1Day off per week Decent/Good Communication is required (English Mandatory) Pay: ₹17,000.00 - ₹22,000.00 per month Schedule: - Day shift - Rotational shift **Education**: - Higher...

  • SR. Executive- Customer Service- Sea Export

    5 days ago

    CBD Belapur, Navi Mumbai, Maharashtra, India Bharat Logistic solutions Pvt Ltd Full time ₹ 6,00,000 per year

    SR. Executive- Customer Service- Sea ExportJD-Plan & monitor the shipments at every stage.Booking with carriers.Discuss with the Pricing, sales team & take control of shipment from the planning stage.Plan the Operations / Documentation / Carrier requirements.Transshipment follow-up of connections – updates to be done prior to connections.Serve as first...

  • Customer service Sea export

    3 days ago

    CBD Belapur, Navi Mumbai, Maharashtra, India Bharat Logistic solutions Pvt Ltd Full time ₹ 4,20,000 - ₹ 7,00,000 per year

    SR Executive/ Asst Manager-CS-Sea ExportJD-Plan & monitor the shipments at every stage.Booking with carriers.Discuss with the Pricing, sales team & take control of shipment from the planning stage.Plan the Operations / Documentation / Carrier requirements.Transshipment follow-up of connections – updates to be done prior to connections.Serve as first point...