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Customer Service Officer

3 weeks ago

CBD Belapur Navi Mumbai Maharashtra, India Orbit Associate Full time

1. Handling complete operation for USA imports (SEA & AIR).
- 3. Maintain daily records in the USA Import Sheet for day-to-day work.
- 4. Working with different carriers (Sea+Air) in different locations to get cargo or containers to be cleared.
- 5. Handling complete brokerage for customers who require this service from us.
- 6. Handling trucking with different trucking carriers (local + MNC) around the USA.
- 7. Getting follow-ups with truckers on rates for new trucking queries as per customer request.
- 8. Book the trucking schedule from their website for different customers with different locations.
- 9. Getting follow-up with truckers for trucking invoices after the delivery is done.
- 10. Maintain daily operation physically for all customers.
- 11. Working on different queries with providing them quotations as per their requirements.
- 13. Making quotations for trucking and brokerage queries.
- 14. Making arrival notices.
- 15. Making release orders.
- 16. Taking follow up with the customs broker for customs clearance of cargo by providing complete details of arriving cargo.(AMS info/carrier arrival notice/invoices and packing list/HBL copies/POA for new customer)
- 17. Providing a complete set of documents to the accounts department for making invoices.
- 18. Get that invoice checked with an authorized person and send it to customers.
- 19. Taking follow-up with customers for checks and OBL copies if we are only forwarders in that job.
- 20. Assisting new or old customers with a complete solution to operation issues.
- 21. Good English written and verbal communication skills

OR
- 1. Co-ordination with all internal departments for smooth execution of the shipment.
- 2. Co-ordination with shipping lines, airlines and arranging the shipment movement.
- 3. Customer Satisfaction will be a key responsibility. Customer query handling, problem solving and timely updates is of utmost importance.
- 4. Dealing with overseas agents for shipments updates and arranging final deliveries.
- 5. Dealing with airlines to get pricing and booking freight
- 6. Strong co-ordination with port staff for smooth execution of the shipments.
- 7. Ensuring invoicing is complete and all outstanding are diligently chased from the customers assigned.
- 8. Strong communication skills are a must.
- 9. Knowledge of Freight forwarding is a must

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- UK shift
- US shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person