Customer Service Associate

4 days ago

Mumbai Maharashtra, India Aza Fashions Pvt. Ltd. Full time

**Associate/ Sr. Associate - Customer service**
- Addressing prospect customers and suggesting him range of products fitting in to his current requirement.
- Manage track customer concerns to ensure accuracy, and timely arrival of online orders (customer account management).
- Actively involved in pre-sales, sales, post-sales support which includes answering questions (includes product selection, usage, and troubleshooting), processing returns, order changes, delivery estimates, payments and other functions related to online orders.
- Documenting order / Product issues, providing customer feedback and generate summarized reports to concern Departments.
- Proactively manage and maintain high customer satisfaction.
- Communicate and coordinating with other internal Operations,
- Flexible with 24x7 working (with weekends working.)
- Maintain the set SLAs / TATs while responding to the customers.

Pay: ₹300,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

**Language**:

- English (required)

**Location**:

- Mumbai, Maharashtra (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

Work Location: Hybrid remote in Mumbai, Maharashtra

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