Customer Support

2 weeks ago

Chandigarh, India Innovation Technology By Design Pvt Ltd Full time

The _**Junior System Administrator**_, reports directly to the _**Technical Team Lea**_**d**, investigates, and resolves elementary software and hardware issues remote support with assistance from seasoned engineers.

The _**Junior Helpdesk System Administrator**_ is also responsible for service request management, working directly with the enterprise end users assisting in support and implementation of technology solutions.

**Education and Qualifications**
- Bachelor’s degree
- Minimum one year of experience in dealing with international clients
- Experience of working with teams of English-speaking countries

**Responsibilities**
- Troubleshooting on Desktops
- Troubleshooting on Microsoft office 365, firewall and mail servers
- Monitoring backups
- Troubleshooting networks, virtualization, and windows servers

**Skills**
- Technology Graduate OR Bachelor of Science in IT
- Must have a prior minimum 1 year of experience in customer service or technical support role
- Effective interpersonal skills and relationship-building skills
- Strong written and oral communication skills (Must have)
- Strong analytical and problem-solving abilities, with keen attention to detail
- Must be a team player but should also understand the importance of individual contributions
- Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment
- Must be flexible to work any shift in a 24/7 operation including night shifts
- The work location will be decided by the Organization depending upon the business requirement

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹200,000.00 - ₹400,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- Rotational shift
- US shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Shift allowance

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

Work Location: In person

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