Customer Support Executive

3 days ago

Chandigarh Chandigarh, India SGK Business Support Services Full time

**Job Title: Customer Support Representative**

**Shift Timing**: 3:30 AM to 1:30 PM

**Working Days**: 5.5 days per week

**Probation Period**: 6 months

**Annual Increment**: Yes, based on performance

**Cab Provision**: Not provided

**Key Responsibilities**:

- Resolve customer complaints, issues, and product-related questions.
- Maintain detailed and accurate records of customer interactions.
- Ensure customer satisfaction by providing solutions in a timely manner.
- Collaborate with team members to address customer needs and improve processes.
- Meet or exceed performance metrics, including response time and customer satisfaction ratings.
- Stay updated with product knowledge to provide accurate information to customers.
- Work under a 6-month probation period with regular feedback and support.
- Participate in training sessions and improve skills relevant to customer service.

**Requirements**:

- Excellent communication skills (written and verbal).
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Strong problem-solving skills and attention to detail.
- Basic knowledge of computer systems and customer service tools.
- Comfortable working in the shift timing of 3:30 AM to 1:30 PM.
- Previous experience in customer service is a plus, but not mandatory.
- Willingness to work 5.5 days a week.
- Able to commit to a 6-month probation period with potential for permanent placement.
- **Please note**: No cab facility will be provided for this role.

**Benefits**:

- Competitive salary with yearly increments based on performance.
- Opportunity for career growth and skill development.
- Friendly and supportive work environment.

Pay: From ₹20,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- UK shift

Supplemental Pay:

- Overtime pay

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

**Speak with the employer**
+91 7814959356

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