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Customer Support Executive
3 weeks ago
Key Responsibilities:
- Respond promptly and professionally to customer queries via phone, email, live chat, and social media.
- Troubleshoot issues and provide accurate solutions in a timely manner.
- Maintain clear and detailed records of customer interactions using CRM systems.
- Escalate complex issues to appropriate teams when necessary.
- Provide feedback on recurring customer problems to help improve services.
- Ensure customer satisfaction and maintain high-quality service standards.
- Meet individual and team performance targets, including response times and resolution rates.
Requirements:
- Fluent in English (mandatory), additional languages a bonus
- Previous experience in customer service, support, or a related role preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Comfortable using computer systems and CRM software
- Patient, empathetic, and customer-oriented
Working Hours & Holidays:
- Standard UK working hours [01:30 PM to 11:30 PM]
- Holidays: UK Bank Holidays only
Benefits:
- Competitive UK-based salary
- Paid leave in line with UK Bank Holidays
Job Types: Full-time, Fresher
Pay: From ₹18,000.00 per month
Work Location: In person
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