Customer Support Executive

18 hours ago

Chandigarh, Chandigarh, India SGK Business Support Services Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Key Responsibilities:

  • Respond promptly and professionally to customer queries via phone, email, live chat, and social media.
  • Troubleshoot issues and provide accurate solutions in a timely manner.
  • Maintain clear and detailed records of customer interactions using CRM systems.
  • Escalate complex issues to appropriate teams when necessary.
  • Provide feedback on recurring customer problems to help improve services.
  • Ensure customer satisfaction and maintain high-quality service standards.
  • Meet individual and team performance targets, including response times and resolution rates.

Requirements:

  • Fluent in English (mandatory), additional languages a bonus
  • Previous experience in customer service, support, or a related role preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Comfortable using computer systems and CRM software
  • Patient, empathetic, and customer-oriented

Working Hours & Holidays:

  • Standard UK working hours [01:30 PM to 11:30 PM]
  • Holidays: UK Bank Holidays only

Benefits:

  • Competitive UK-based salary
  • Paid leave in line with UK Bank Holidays

Job Types: Full-time, Fresher

Pay: From ₹18,000.00 per month

Work Location: In person

Speak with the employer

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