Technical Support Executive

7 days ago


Chandigarh, Chandigarh, India Cogniter Technologies Full time

Company Description

Cogniter Technologies is a trusted and award-winning web, iOS, and Android app development company established in 2002. Known for delivering hundreds of successful projects, we offer website design, development, mobile apps, SEO services, and SaaS platform solutions aimed at enhancing client efficiency and driving growth. In addition to custom software and digital marketing services, Cogniter also specializes in dedicated Xamarin and .NET 7 ThinSpace development services. Our innovative solutions have transformed startups into leading enterprises across industries.

Role Description

This is a full-time hybrid role for a Technical Support Executive based in Chandigarh, with flexibility for some remote work. The Technical Support Executive will be responsible for providing technical support and troubleshooting assistance to clients, diagnosing and resolving technical issues, and ensuring customer satisfaction. The role involves frequent communication with clients to address their technical needs and deliver effective solutions promptly.

Qualifications

  • Proficiency in Technical Support and Troubleshooting to resolve client issues effectively.
  • Strong Customer Support and Customer Service skills to ensure client satisfaction and maintain relationships.
  • Excellent Analytical Skills to identify and resolve complex technical challenges.
  • Ability to work both independently and collaboratively in a hybrid work environment.
  • Strong verbal and written communication skills for effective client interaction.
  • Experience in working with software development or IT-related fields is a plus.
  • Graduate degree in Computer Science, Information Technology, or a related field is preferred.


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