Engineer - IT Support

1 week ago

Chandigarh, Chandigarh, India Priority Idc Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Company Profile

Priority Technology Holdings, Inc. (NASDAQ: PRTH), is headquartered in Alpharetta, Georgia USA. Our India office is located in Chandigarh, where our dynamic team builds state of the art, sophisticated Fintech products & solutions.

We are an emerging payments powerhouse that offers a single unified platform for Banking & Payments powering modern commerce. Priority offers a unique family of products which integrate into SMB Payments, B2B Payments and Enterprise Payments to help businesses thrive.

We are on a mission to offer an industry agnostic platform that enables businesses to collect, store and send money using various new age payment methods.

Priority is an employee-first organisation and we continually strive to ensure their professional and personal success supported by employee friendly policies and a positive work environment built on mutual respect and professionalism. We offer a dynamic work environment, with continuous growth & learning opportunities. We believe in growing together and our people are the driving force behind our success.

Job Description

  • Technical Support: Diagnose and troubleshoot hardware, software issues including account setup for both Windows and Mac OS environments.
  • Account & Access Management: Manage user accounts, permissions, and access controls across different applications.
  • Google Workspace Management: Support and manage Google Workspace, including handling users, groups, and distribution lists.
  • Issue Management: Prioritize and manage multiple open tickets at the same time, ensuring all issues are logged and resolved efficiently.
  • Remote Support: Provide technical assistance via remote-access systems, ensuring timely resolution within defined Service Level Agreements (SLA).
  • SOP Compliance: Follow, update, and help create Standard Operating Procedures (SOPs) to contribute to team knowledge management.
  • Shift Work: Be available for 24x7 rotational shifts to support round-the-clock IT operations.
  • Collaboration & Communication: Maintain effective communication with team members and stakeholders, offering excellent customer service.

Requirements

  • Hands-on experience with both Windows and Mac OS environments.
  • Strong multitasking abilities, capable of managing several issues simultaneously.
  • Good interpersonal skills and strong written and verbal communication abilities.
  • Ability to work in a 24x7 support environment.
  • Willingness to learn and develop technical skills.

Benefits

  • One Complimentary Meal per Day
  • Internet Reimbursement
  • Gym Reimbursement
  • Group Medical Insurance
  • Mental Health support benefits
  • Relocation Assistance (if Applicable)

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