Customer Support

4 days ago

Chandigarh, Chandigarh, India ProofHub Full time
ProofHub ) ProofHub is a product of SDP Labs, loved by 85,000+ teams and businesses worldwide, ProofHub serves as an "All-in-one project management software" for your growing business needs. With ProofHub, your teams, clients, and all the project communication stays in one place. There's no need for investing in too many different tools to run your business. Our project management software makes it easy to create plans, collaborate with teams and clients, keep things organized, and deliver projects on time.
Job Profile: Customer Advocate Location: Chandigarh. Salary: Best in Industry. Address: SDP Labs, Netsmartz House, Plot No. 10, 1st Floor, Rajiv Gandhi IT Park, Chandigarh
Job Description:
  1. Become an expert in leveraging the application to solve our clients' problems.
  2. Helping clients understand ProofHub's capability and providing fitment accordingly.
  3. Respond to inbound support requests from clients on how to use ProofHub and help them get on board.
  4. Contribute to a self-service knowledge base of common customer inquiries.
  5. On-board new clients onto the system
  6. Train new users on how to use ProofHub and identify usage scenarios for ProofHub via demos/email.
  7. Support customers in finding the best ways of implementing ProofHub in their business environment.
  8. Conduct user acceptance testing of the pre-release products to ensure high product quality. Interface between the client base and the Engineering team.
  9. Pro-actively reach out to clients to drive further adoption of ProofHub at existing customer accounts
  10. Market Study and competitive analysis.
  11. Providing product walk-through.
  12. Handling existing clients.

Skills required:
  • 2+ years of experience working as a Customer Success/Advocate.
  • Handling customer interaction across the globe
  • Exposure to demos is a big plus

Why ProofHub?
  • Product-based (SaaS) company.
  • Continuous learning and growth.
  • No Bond/Service Agreement at the time of joining.
  • Good Work-life balance.
  • Regular events/celebrations.
  • Health insurance.
  • Rewards and recognition.

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