Customer Support Executive

3 days ago

Chandigarh, Chandigarh, India XEAM VENTURES PRIVATE LIMITED Full time

*JOB DESCRIPTION*

 Educate customers to utilize services available through self-service channels provided by Bank

 Help and support the customers in giving feedback for services availed.

 Increasing Sales by making available information on various products and services of the bank to customers / visitors.

 Ensuring HNI / Wealth / Premier customers are given proper attention / recognition while handling and priority in service.

 Making available product information brochures, forms, applications etc. to visitors / customers.

 Helping Customers in using alternate /digital services channels, directing to concerned counter / officer in case of need.

 Supporting customer in using digital channels like ATM, ADWM, INB, YONO Mobile App etc.

 Suggesting customers regarding the facility of Toll-free numbers / Call Centre / WhatsApp Banking for account balance related information and other requirements related to ATM / INB / Account Statements etc.

 Direct customers to the concerned officer for cross-selling of products and services, loans / advances offered by the bank.

Locations: PAN India

Proficient in Local Language.

Job Type: Contractual / Temporary

Pay: ₹24, ₹26,500.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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