Customer Support Specialist

3 days ago

Chandigarh, Chandigarh, India Upgame - By Trackman Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Are you passionate about helping customers and want to be part of a global sports technology brand?

Join
Upgame
, a
Trackman-owned
company redefining golf performance and data analytics worldwide.

About Upgame

Upgame
is a
globally leading golf performance data company
, now
acquired by Trackman
— a Denmark-based golf tech giant with operations across the world.

Our platform simplifies stat keeping through a
map-based data entry system
, capturing unique metrics such as
dispersion to targets and target lines
, and turning them into
actionable insights
for
coaches, competitive golfers, U.S. colleges, academies, and national federations
.

With offices in
Chandigarh, Gurgaon, and Europe
, our teams work across time zones to deliver accurate performance data and reliable tournament support to players and coaches worldwide.

The Role

We're looking for a
Customer Support Specialist
to join our
Tournament Support Team
— helping resolve live event issues, assisting with
data logging
, and ensuring players and coaches get the most out of their Upgame experience.

You'll play a key role in maintaining smooth tournament operations, supporting users in real-time, and collaborating with internal teams to ensure data accuracy and a world-class user experience.

Responsibilities

  • Provide real-time tournament support via chat, email, or call
  • Assist with
    data entry and validation
    for live tournaments and events
  • Troubleshoot user issues quickly and efficiently
  • Work closely with the operations and product teams to flag and resolve recurring issues
  • Maintain detailed records of user interactions and feedback
  • Ensure high-quality, timely communication with players, coaches, and partners

Requirements

  • 1–3 years of experience in
    customer or tournament support
    , preferably in a
    tech or sports environment
  • Excellent communication and problem-solving skills
  • Comfortable working with digital platforms, dashboards, and analytics tools
  • Ability to multitask under pressure, especially during live events
  • Willingness to work flexible hours, including weekends during tournaments

Bonus Points

  • Experience in golf, sports data, or event operations
  • Familiarity with CRM or ticketing systems (e.g., Zendesk, Freshdesk, Intercom)
  • Understanding of mobile and web-based sports platforms

Why Join Upgame

At Upgame, you'll be part of a passionate, high-performing team working at the intersection of
sports, data, and technology
. You'll collaborate with global teams at
Trackman
, supporting athletes and organizations that rely on our systems for real-time performance insights.

This is an opportunity to combine your
technical skills
,
communication expertise
, and
love for sports
in a fast-paced, impact-driven environment.

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