Customer Support

1 day ago

Chandigarh, Chandigarh, India SDP labs Full time ₹ 4,20,000 - ₹ 8,40,000 per year

ProofHub )

ProofHub is a product of SDP Labs, loved by 85,000+ teams and businesses worldwide. ProofHub serves as an "All-in-one project management software" for your growing business needs.

With ProofHub, your teams, clients, and all project communication stay in one place. Investing in too many different tools to run your business is unnecessary. Our project management software makes it easy to create plans, collaborate with teams and clients, keep things organized, and deliver projects on time.

Job Profile: Customer Advocate/ Success Executive.

Location: Chandigarh.

Salary: Best in Industry.

Address: SDP Labs, Netsmartz House, Plot No. 10, 1st Floor, Rajiv Gandhi IT Park, Chandigarh.

Job Description:

We are looking for a motivated and technically strong professional to join our team as a Customer Success Executive / Product Specialist. In this role, you will act as the bridge between our clients and ProofHub, ensuring they successfully adopt, implement, and derive maximum value from the product. You will be responsible for onboarding, training, and supporting customers, while also collaborating with the product and engineering teams to enhance customer experience and product quality.

Your Role:

  • Become an expert in ProofHub and demonstrate how it solves client problems.
  • Onboard new clients, train users, and provide product walk-throughs through demos, email, or calls.
  • Respond to inbound support requests and guide clients on effective product usage.
  • Create and maintain a self-service knowledge base of common queries.
  • Help clients identify the best usage scenarios and implement ProofHub in their business workflows.
  • Proactively engage with clients to drive adoption, engagement, and retention.
  • Conduct user acceptance testing (UAT) for pre-release products and share actionable feedback with engineering.
  • Handle existing client accounts, ensuring satisfaction and long-term relationships.
  • Conduct market study and competitive analysis to provide insights for product improvement.

What You'll Bring

  • 2–4 years of experience in customer success, client servicing, product support, or a similar role.
  • Technical background is a must (ability to understand and explain technical concepts clearly).
  • Excellent communication and interpersonal skills with the ability to simplify complex ideas.
  • Strong problem-solving mindset with a customer-first approach.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Tech-savvy and quick to learn new features.

Good to Have

  • Prior experience with SaaS-based products.
  • Knowledge of project management tools and methodologies.
  • Experience in conducting client demos, webinars, or training sessions.
  • Exposure to competitive analysis and market research.
  • Ability to translate customer feedback into actionable inputs for product teams.

Why ProofHub?

  • Product-based (SaaS) company.
  • Continuous learning and growth.
  • No Bond/Service Agreement at the time of joining.
  • Good work-life balance.
  • Regular events/celebrations.
  • Health insurance.
  • Rewards and recognition.

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Work Location: In person

  • Customer Support Specialist

    3 days ago

    Chandigarh, Chandigarh, India Klyptoapp Full time ₹ 1,20,000 - ₹ 20,80,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time remote role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, and addressing technical support issues. Day-to-day tasks include responding to customer...

  • Customer Support Executive

    2 weeks ago

    Chandigarh, Chandigarh, India EHire Tech Services Full time

    CUSTOMER SUPPORT EXECUTIVE - VOICE PROCESSInternational Voice Process - Rotational Night Shifts Only with Cabs - Both side providedGood English Communication Skills are requiredGraduates/Post Graduates/Fresher/Experienced can applyAge between 21 to 30 years oldDocuments : Graduates with all the Marksheets is mandateNeed to Bring Aadhar Card / PAN Card / All...

  • Uk Customer Support

    1 week ago

    Chandigarh, Chandigarh, India Woodsforce Solutions Full time

    Title - UK Customer SupportLocation - Chandigarh IT ParkSalary - Upto 30k CTC Incentives upto 6-8k5 5 days working Cabs pick n drop 9 hours Monthly rotational shifts Week off- either Saturday or Sunday Details -Taking ownership of customer concerns and resolving in a professional courteous and efficient way Respond to Customer enquiries through...

  • Customer Support Executive

    1 day ago

    Chandigarh, Chandigarh, India Corporate Incentive Solutions Pvt. Ltd. Full time ₹ 1,44,000 - ₹ 2,16,000 per year

    Job OverviewWe are looking for self-motivated and eager to learn freshers to join our customer coordination team. Their primary role is to provide assistance to our clients through phone calls and emails. They will be responsible for managing redemption fulfilment. They will be required to assist our clients with their gift claim redemption and ensure...

  • Career Opportunity

    1 week ago

    Chandigarh, Chandigarh, India beBeeCustomerSupport Part time ₹ 40,000 - ₹ 80,000

    We are seeking a talented and proactive individual to join our customer support team. The ideal candidate will have excellent communication skills, a strong problem-solving attitude, and the ability to work independently in a fast-paced environment.Responsibilities include:Responding to customer inquiries via calls, chat or email with professionalism and...

  • Customer Support Associate

    2 weeks ago

    Chandigarh, Chandigarh, India Venture Quest Full time ₹ 15,000 - ₹ 3,50,000 per year

    Handle Queries, Requests & Complaints from customersEnsuring end to end resolutionSignificant improvement in customer experienceInternational voice/non-voice processEscalate unresolved queries and maintain recordsJob Types: Full-time, FresherPay: ₹15, ₹35,000.00 per monthBenefits:Commuter assistanceHealth insuranceLeave encashmentLife insurancePaid sick...

  • Support Staff

    2 weeks ago

    Chandigarh, Chandigarh, India Indusind Bank Full time

    Job DescriptionThe Support Staff in Small Business Group (SBG) will assist in administrative tasks related to business banking services.Responsibilities include handling customer queries, managing documentation, processing transactions, and supporting relationship managers.The support staff will also contribute to ensuring efficient operational processes,...

  • Customer Service Representative

    3 weeks ago

    Chandigarh, Chandigarh, India AllThatGrows Full time

    Company DescriptionAllThatGrows is an online store based in Chandigarh that offers non-hybrid, non-GMO, open-pollinated seeds for various vegetables, flowers, microgreens, exotic herbs, and edible flowers, along with a range of gardening supplies. Our mission is to promote home gardening by providing high-quality seeds and essential gardening supplies. We...

  • Customer Service Representative

    2 weeks ago

    Chandigarh, Chandigarh, India AllThatGrows Full time

    Company Description AllThatGrows is an online store based in Chandigarh that offers non-hybrid, non-GMO, open-pollinated seeds for various vegetables, flowers, microgreens, exotic herbs, and edible flowers, along with a range of gardening supplies. Our mission is to promote home gardening by providing high-quality seeds and essential gardening supplies. We...

  • Customer Service Representative

    3 weeks ago

    Chandigarh, Chandigarh, India AllThatGrows Full time

    Company DescriptionAllThatGrows is an online store based in Chandigarh that offers non-hybrid, non-GMO, open-pollinated seeds for various vegetables, flowers, microgreens, exotic herbs, and edible flowers, along with a range of gardening supplies. Our mission is to promote home gardening by providing high-quality seeds and essential gardening supplies. We...