Customer Support Associate

1 day ago

Chandigarh, Chandigarh, India GNR Global Services Full time ₹ 2,64,000 - ₹ 2,76,000 per year

Job Title: International Customer Support Associate

Location: Chandigarh

Department: Operations

Employment Type: Full-time

About the Role

We are looking for an energetic and customer-focused International Customer Support Associate to join our global support team. In this role, you will handle customer inquiries from international clients through email, chat, and phone, ensuring every interaction delivers a world-class experience.

You'll serve as the voice of our brand—helping customers resolve issues, answering questions, and ensuring satisfaction with our products and services.

Key Responsibilities

  • Handle inbound and outbound communication with international customers via chat, and phone.
  • Identify, analyze, and resolve customer queries efficiently while maintaining a positive customer experience.
  • Provide accurate information regarding products, services, and policies.
  • Collaborate with internal teams (Sales, Technical, and Operations) to ensure prompt issue resolution.
  • Document and track customer interactions using CRM tools.
  • Meet or exceed key performance indicators (KPIs) such as response time, quality, and customer satisfaction.
  • Maintain a professional tone, cultural sensitivity, and adaptability while dealing with customers from diverse backgrounds.

Requirements

  • Bachelor's degree or equivalent qualification.
  • Good verbal and written communication skills in English.
  • Strong problem-solving and multitasking abilities.
  • Willingness to work in rotational shifts, including night shifts if required.
  • Positive attitude, empathy, and patience while dealing with customers.

What We Offer

  • Salary ranges 22000 to 23000 salary and performance incentives.
  • Health insurance and other benefits.
  • Opportunity to work with a global customer base and grow within a dynamic organization.
  • Training and career development programs.
  • 5 Days working only
  • Transport facility available for tri-city

Job Type: Full-time

Pay: ₹22, ₹23,000.00 per month

Benefits:

  • Health insurance

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

Speak with the employer

  • Associate Support Consultant

    2 weeks ago

    Chandigarh, Chandigarh, India Basware Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    With a team of over 230 experts, Basware's global Customer Support function, is committed to delivering professional, efficient, and effective technical assistance to customers and partners worldwide. Our goal is to enhance customer experience, satisfaction by swiftly resolving Cases and Incidents, facilitating seamless utilization of Basware products and...

  • Chat Support Associate

    1 week ago

    Chandigarh, Chandigarh, India GNR Global Services Full time ₹ 2,64,000 - ₹ 2,76,000 per year

    Hiring Chat Support Associate for International ProcessLocation- ChandigarhSalary - 22k to 23k Qualification- Graduates with good English skills can applyRotational shifts5 days working onlyCab facility available Call/

  • Customer Support Representative

    1 day ago

    Chandigarh, Chandigarh, India GNR Global Services Full time ₹ 2,64,000 - ₹ 3,00,000 per year

    Job Title: International Customer Support RepresentativeLocation: ChandigarhEmployment Type: Full-timeSalary : 22000 to 25000About the RoleWe are looking for enthusiastic and customer-focused International Customer Support Representatives to join our growing global support team. You will be responsible for assisting customers across international markets,...

  • Customer Support Executive

    2 days ago

    Chandigarh, Chandigarh, India XEAM VENTURES PRIVATE LIMITED Full time ₹ 2,94,000 - ₹ 3,13,500 per year

    *JOB DESCRIPTION* Educate customers to utilize services available through self-service channels provided by Bank Help and support the customers in giving feedback for services availed. Increasing Sales by making available information on various products and services of the bank to customers / visitors. Ensuring HNI / Wealth / Premier customers...

  • Customer Support Executive

    1 day ago

    Chandigarh, Chandigarh, India PrepLadder Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Support ExecutiveLocation: ChandigarhIndustry:EdTech – NEET/FMGE PreparationEmployment Type: Full-timeAbout the Organization:Headquartered in Chandigarh, PrepLadder is India's largest online learning platform for toughest medical entrance exams. Incepted in 2015 by school friends – Dr. Deepanshu Goyal, Vitul Goyal and Sahil Goyal,...

  • Customer Support Specialist

    1 week ago

    Chandigarh, Chandigarh, India Uniworld Technologies Pvt. Ltd. Full time ₹ 18,00,000 - ₹ 36,00,000 per year

    We are looking for an experienced Customer Support Specialist to join our team. The ideal candidate has a passion for helping customers, is a great communicator, and is comfortable working a night shift.Key ResponsibilitiesResolve customer inquiries and issues in a timely and professional manner.Collaborate with internal teams to escalate and resolve complex...

  • Customer Support Executive

    2 days ago

    Chandigarh, Chandigarh, India Apex One Full time ₹ 2,16,000 - ₹ 2,64,000 per year

    Job Title: Customer Support Executive – Voice ProcessLocation: ChandigarhShift: Night Shift (Rotational)Salary: Up to ₹20,000 CTCExperience: Fresher / ExperiencedEducation: Graduate (Minimum Pass-out Year – 2021)Process Type: Voice Process (International/Domestic as per business need)Job Description:We are hiring enthusiastic and customer-focused...

  • Customer Support Specialist

    1 week ago

    Chandigarh, Chandigarh, India Upgame - By Trackman Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Are you passionate about helping customers and want to be part of a global sports technology brand?JoinUpgame, aTrackman-ownedcompany redefining golf performance and data analytics worldwide.About UpgameUpgameis aglobally leading golf performance data company, nowacquired by Trackman— a Denmark-based golf tech giant with operations across the world.Our...

  • Customer Support Executive

    5 days ago

    Chandigarh, Chandigarh, India GNR Global Services Full time ₹ 2,10,000 - ₹ 2,30,000 per year

    Job Title: Customer Support ExecutiveLocation: Chandigarh/ MohaliSalary: INR 21,000 - INR 23,000Qualifications:Graduation or equivalentGood English skillsKey Requirements:Ability to communicate in English through callsWillingness to work in night shiftsAvailability for 5-day work weekAccess to cab facility for transportationPrior experience in customer...

  • Customer Support Executive

    1 week ago

    Chandigarh, Chandigarh, India Millions Kart Full time

    Important: Read Before You ApplyJob Description:Our company is an e-commerce business that sells mobile covers online. We have four dedicated calling Dep , each handling different stages of the order process:1. Confirmation Team – Calls customers to reconfirm orders placed on our website, verifying details like name, address, etc., to ensure smooth...