Customer Support Associate

1 day ago

Chandigarh, Chandigarh, India GNR Global Services Full time ₹ 2,64,000 - ₹ 2,76,000 per year

Job Title: International Customer Support Associate

Location: Chandigarh

Department: Operations

Employment Type: Full-time

About the Role

We are looking for an energetic and customer-focused International Customer Support Associate to join our global support team. In this role, you will handle customer inquiries from international clients through email, chat, and phone, ensuring every interaction delivers a world-class experience.

You'll serve as the voice of our brand—helping customers resolve issues, answering questions, and ensuring satisfaction with our products and services.

Key Responsibilities

  • Handle inbound and outbound communication with international customers via chat, and phone.
  • Identify, analyze, and resolve customer queries efficiently while maintaining a positive customer experience.
  • Provide accurate information regarding products, services, and policies.
  • Collaborate with internal teams (Sales, Technical, and Operations) to ensure prompt issue resolution.
  • Document and track customer interactions using CRM tools.
  • Meet or exceed key performance indicators (KPIs) such as response time, quality, and customer satisfaction.
  • Maintain a professional tone, cultural sensitivity, and adaptability while dealing with customers from diverse backgrounds.

Requirements

  • Bachelor's degree or equivalent qualification.
  • Good verbal and written communication skills in English.
  • Strong problem-solving and multitasking abilities.
  • Willingness to work in rotational shifts, including night shifts if required.
  • Positive attitude, empathy, and patience while dealing with customers.

What We Offer

  • Salary ranges 22000 to 23000 salary and performance incentives.
  • Health insurance and other benefits.
  • Opportunity to work with a global customer base and grow within a dynamic organization.
  • Training and career development programs.
  • 5 Days working only
  • Transport facility available for tri-city

Job Type: Full-time

Pay: ₹22, ₹23,000.00 per month

Benefits:

  • Health insurance

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

Speak with the employer

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