Customer Support Executive

1 day ago

Chandigarh, Chandigarh, India PrepLadder Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title
: Customer Support Executive

Location
: Chandigarh

Industry:
EdTech – NEET/FMGE Preparation

Employment Type
: Full-time

About the Organization:

Headquartered in Chandigarh, PrepLadder is India's largest online learning platform for toughest medical entrance exams. Incepted in 2015 by school friends – Dr. Deepanshu Goyal, Vitul Goyal and Sahil Goyal, PrepLadder was initially built to help medical students achieve their dream of cracking the PG examination. We have been acquired by Unacademy in 2020. We aim to provide quality education which is easily accessible to everyone. Our purpose is to ensure that "Every student, everywhere, reaches their highest potential" Categories we cater in: Medical (NEET PG, FMGE, NEET SS) PrepLadder has close to two million sign ups/ to be precise. Our #Phenomenal strength with core values of Ownership, Transparency, Agility, and a people first culture is what makes us stand apart from the rest. You are encouraged to go through our website and know more about PrepLadder before the interview.

Key Responsibilities:

● Customer Interaction: Handle incoming queries through various channels (phone, email, chat, etc.) with a focus on providing timely and accurate solutions.

● Issue Resolution: Investigate and resolve customer complaints and technical issues, escalating complex problems to the appropriate department when necessary.

● Product Knowledge: Maintain a thorough understanding of PrepLadder's products and services to provide accurate information and guidance to users.

● User Assistance: Assist customers with account management, subscription issues, and navigation of the PrepLadder platform.

● Feedback Collection: Gather and relay user feedback to the product and development teams to help improve the overall user experience.

●
Documentation: Accurately document customer interactions and solutions in the CRM system to ensure all issues are tracked and resolved effectively.

● Team Collaboration: Work closely with other team members and departments to ensure a cohesive approach to customer support and continuous improvement.

Qualifications:

● Education: Bachelor's degree in Business Administration, Communications, or a related field preferred.

● Experience: Previous experience in customer service or support roles, ideally in the ed-tech sector or related fields.

● Skills: Excellent communication skills, strong problem-solving abilities, and a customer-centric attitude.

● Technical Proficiency: Familiarity with CRM software and support tools; ability to quickly learn new technologies and systems.

  • Customer Support Executive

    5 days ago

    Chandigarh, Chandigarh, India GNR Global Services Full time ₹ 2,10,000 - ₹ 2,30,000 per year

    Job Title: Customer Support ExecutiveLocation: Chandigarh/ MohaliSalary: INR 21,000 - INR 23,000Qualifications:Graduation or equivalentGood English skillsKey Requirements:Ability to communicate in English through callsWillingness to work in night shiftsAvailability for 5-day work weekAccess to cab facility for transportationPrior experience in customer...

  • Customer Support Executive

    2 days ago

    Chandigarh, Chandigarh, India Apex One Full time ₹ 2,16,000 - ₹ 2,64,000 per year

    Job Title: Customer Support Executive – Voice ProcessLocation: ChandigarhShift: Night Shift (Rotational)Salary: Up to ₹20,000 CTCExperience: Fresher / ExperiencedEducation: Graduate (Minimum Pass-out Year – 2021)Process Type: Voice Process (International/Domestic as per business need)Job Description:We are hiring enthusiastic and customer-focused...

  • Customer Support Executive

    2 days ago

    Chandigarh, Chandigarh, India XEAM VENTURES PRIVATE LIMITED Full time ₹ 2,94,000 - ₹ 3,13,500 per year

    *JOB DESCRIPTION* Educate customers to utilize services available through self-service channels provided by Bank Help and support the customers in giving feedback for services availed. Increasing Sales by making available information on various products and services of the bank to customers / visitors. Ensuring HNI / Wealth / Premier customers...

  • Customer Support Executive

    1 week ago

    Chandigarh, Chandigarh, India Millions Kart Full time

    Important: Read Before You ApplyJob Description:Our company is an e-commerce business that sells mobile covers online. We have four dedicated calling Dep , each handling different stages of the order process:1. Confirmation Team – Calls customers to reconfirm orders placed on our website, verifying details like name, address, etc., to ensure smooth...

  • Customer Support Executive

    3 days ago

    Chandigarh, Chandigarh, India Zevpoint E-mobility Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Responsibilities:* Manage customer queries via phone, email & chat* Resolve issues promptly with empathy & accuracy* Collaborate with teams on product improvements

  • Customer Support Representative

    1 day ago

    Chandigarh, Chandigarh, India GNR Global Services Full time ₹ 2,64,000 - ₹ 3,00,000 per year

    Job Title: International Customer Support RepresentativeLocation: ChandigarhEmployment Type: Full-timeSalary : 22000 to 25000About the RoleWe are looking for enthusiastic and customer-focused International Customer Support Representatives to join our growing global support team. You will be responsible for assisting customers across international markets,...

  • Technical Support Executive

    3 days ago

    Chandigarh, Chandigarh, India Cogniter Technologies Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionCogniter Technologies is a trusted and award-winning web, iOS, and Android app development company established in 2002. Known for delivering hundreds of successful projects, we offer website design, development, mobile apps, SEO services, and SaaS platform solutions aimed at enhancing client efficiency and driving growth. In addition to...

  • Customer Support Associate

    1 day ago

    Chandigarh, Chandigarh, India GNR Global Services Full time ₹ 2,64,000 - ₹ 2,76,000 per year

    Job Title: International Customer Support AssociateLocation: ChandigarhDepartment: OperationsEmployment Type: Full-timeAbout the RoleWe are looking for an energetic and customer-focused International Customer Support Associate to join our global support team. In this role, you will handle customer inquiries from international clients through email, chat, and...

  • Customer Support Specialist

    1 week ago

    Chandigarh, Chandigarh, India Uniworld Technologies Pvt. Ltd. Full time ₹ 18,00,000 - ₹ 36,00,000 per year

    We are looking for an experienced Customer Support Specialist to join our team. The ideal candidate has a passion for helping customers, is a great communicator, and is comfortable working a night shift.Key ResponsibilitiesResolve customer inquiries and issues in a timely and professional manner.Collaborate with internal teams to escalate and resolve complex...

  • Customer Relationship Executive

    2 weeks ago

    Chandigarh, Chandigarh, India HR World Solutions Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Title: Customer Relationship Executive Retail SectorFemale CandidatesLocation: ChandigarhDepartment: Customer ServiceReports to: Customer Relationship ManagerPosition Summary:The Customer Relationship Executive (CRE) will be responsible for building and maintaining strong relationships with retail customers to ensure high levels of customer satisfaction,...