Technical Customer Support Executive

11 hours ago

Chandigarh, Chandigarh, India Proofhub Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Role & responsibilities

oofHub )

ProofHub is a product of SDP Labs, loved by 85,000+ teams and businesses worldwide. ProofHub serves as an "All-in-one project management software" for your growing business needs.

With ProofHub, your teams, clients, and all project communication stay in one place. Investing in too many different tools to run your business is unnecessary. Our project management software makes it easy to create plans, collaborate with teams and clients, keep things organized, and deliver projects on time.

Job Profile: Customer Advocate/ Success Executive.

Location:Chandigarh.

Salary: Best in Industry.

Address:SDP Labs, Netsmartz House, Plot No. 10, 1st Floor, Rajiv Gandhi IT Park, Chandigarh.

Job Description:

We are looking for a motivated and technically strong professional to join our team as a Customer Success Executive / Product Specialist. In this role, you will act as the bridge between our clients and ProofHub, ensuring they successfully adopt, implement, and derive maximum value from the product. You will be responsible for onboarding, training, and supporting customers, while also collaborating with the product and engineering teams to enhance customer experience and product quality.

Your Role:

  • Become an expert in ProofHub and demonstrate how it solves client problems.
  • Onboard new clients, train users, and provide product walk-throughs through demos, email, or calls.
  • Respond to inbound support requests and guide clients on effective product usage.
  • Create and maintain a self-service knowledge base of common queries.
  • Help clients identify the best usage scenarios and implement ProofHub in their business workflows.
  • Proactively engage with clients to drive adoption, engagement, and retention.
  • Conduct user acceptance testing (UAT) for pre-release products and share actionable feedback with engineering.
  • Handle existing client accounts, ensuring satisfaction and long-term relationships.
  • Conduct market study and competitive analysis to provide insights for product improvement.

What Youll Bring

  • 2–4 years of experience in customer success, client servicing, product support, or a similar role.
  • Technical background is a must (ability to understand and explain technical concepts clearly).
  • Excellent communication and interpersonal skills with the ability to simplify complex ideas.
  • Strong problem-solving mindset with a customer-first approach.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Tech-savvy and quick to learn new features.

Good to Have

  • Prior experience with SaaS-based products.
  • Knowledge of project management tools and methodologies.
  • Experience in conducting client demos, webinars, or training sessions.
  • Exposure to competitive analysis and market research.
  • Ability to translate customer feedback into actionable inputs for product teams.

Why ProofHub?

  • Product-based (SaaS) company.
  • Continuous learning and growth.
  • No Bond/Service Agreement at the time of joining.
  • Good work-life balance.
  • Regular events/celebrations.
  • Health insurance.
  • Rewards and recognition.

Preferred candidate profile

  • Customer Support Executive

    2 weeks ago

    Chandigarh, Chandigarh, India EHire Tech Services Full time

    CUSTOMER SUPPORT EXECUTIVE - VOICE PROCESSInternational Voice Process - Rotational Night Shifts Only with Cabs - Both side providedGood English Communication Skills are requiredGraduates/Post Graduates/Fresher/Experienced can applyAge between 21 to 30 years oldDocuments : Graduates with all the Marksheets is mandateNeed to Bring Aadhar Card / PAN Card / All...

  • Customer Support Executive

    12 hours ago

    Chandigarh, Chandigarh, India GNR Global Services Full time ₹ 40,000 - ₹ 60,000 per year

    Role Overview: As a Customer Support Executive, you play a crucial role in our organization by addressing customer inquiries and resolving issues professionally and promptly. This position is based in Chandigarh/Mohali, offering a competitive salary range of 20000 to Key Responsibilities: - Address customer inquiries and resolve issues in a timely and...

  • Customer Support

    3 days ago

    Chandigarh, Chandigarh, India SDP labs Full time ₹ 4,20,000 - ₹ 8,40,000 per year

    ProofHub )ProofHub is a product of SDP Labs, loved by 85,000+ teams and businesses worldwide. ProofHub serves as an "All-in-one project management software" for your growing business needs.With ProofHub, your teams, clients, and all project communication stay in one place. Investing in too many different tools to run your business is unnecessary. Our project...

  • Customer Support Specialist

    4 days ago

    Chandigarh, Chandigarh, India Klyptoapp Full time ₹ 1,20,000 - ₹ 20,80,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time remote role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, and addressing technical support issues. Day-to-day tasks include responding to customer...

  • Customer Care Executive

    2 days ago

    Chandigarh, Chandigarh, India The Formal Club Full time ₹ 1,34,000 - ₹ 2,55,000 per year

    Job Title: Customer Care ExecutiveEmployment Type: Full-TimeJob Summary:We are looking for a passionate and customer-focused Customer Care Executive to join our team. The ideal candidate will be responsible for delivering exceptional customer service, resolving customer queries efficiently, and ensuring customer satisfaction aligns with our company's high...

  • Walk-in Drive For Technical Customer Support Analyst For Chandigarh

    7 days ago

    Chandigarh, Chandigarh, India Ehire Tech Services Mohali Full time ₹ 2,40,000 - ₹ 3,20,000 per year

    *Technical assistance to US Customers and service handling.*It is a Troubleshooting process where to analyze customer needs and recommend appropriate solutions.*Ensuring high level of customer satisfaction.*Work from Office*Chandigarh Location Required Candidate profileLooking for Experienced & Fresher candidates with Excellent Communication...

  • Customer Support Executive

    3 days ago

    Chandigarh, Chandigarh, India Corporate Incentive Solutions Pvt. Ltd. Full time ₹ 1,44,000 - ₹ 2,16,000 per year

    Job OverviewWe are looking for self-motivated and eager to learn freshers to join our customer coordination team. Their primary role is to provide assistance to our clients through phone calls and emails. They will be responsible for managing redemption fulfilment. They will be required to assist our clients with their gift claim redemption and ensure...

  • Technical Trainer

    3 weeks ago

    Chandigarh, Chandigarh, India Innovation Technology By Design Full time

    The Technical Trainer position owns the responsibility of successfully running the training programs for the engineers at ITBD.They will devise technical training programs as per the organization's requirements Eligibility • A bachelor's or associate degree in computer science, information technology, or a related field • 5 years of proven experience as...

  • Customer Care Executive

    2 weeks ago

    Chandigarh, Chandigarh, India Mother Sparsh Baby Care private Limited Full time ₹ 1,44,000 - ₹ 1,92,000 per year

    Job Title: Customer Care ExecutiveLocation: ChandigarhJob Type: Full-TimeExperience Level: Entry Level, FresherJob Summary:We are looking for a Customer Care Executive who is passionate about delivering outstanding support and service to our clients. As the first point of contact, you will be responsible for addressing customer inquiries, resolving issues,...

  • Field Sales Executive – EdTech

    9 hours ago

    Chandigarh, Chandigarh, India Crestbell Support Private Limited Full time ₹ 2,40,000 - ₹ 3,72,018 per year

    Job Title: Field Sales Executive – EdTech (B2B Sales)Location: Jaipur, Rajasthan (Field Role)Experience Required: Minimum 1 year in B2B Sales (preferably EdTech / SaaS / IT Solutions)About UsWe are a fast-growing EdTech startup offering white-label mobile apps, websites, and digital solutions for coaching institutes and educational businesses. Our mission...