Technical Support Engineer

3 days ago

Chandigarh, Chandigarh, India Enlight Infotech Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

Enlight Infotech, established in 2008, is a leading provider of technology solutions, rental IT equipment, systems integration, security systems, cloud migration, professional services, consulting, and outsourcing in India. The company has served over 200 clients across 15+ industries. With locations in Chandigarh, Mohali, Noida, and Gurugram, Enlight Infotech employs over 40 professionals dedicated to serving customers and partners both locally and across India.

Role Description

This is a full-time on-site role for a Technical Support Engineer located in Chandigarh, India. The Technical Support Engineer will be responsible for providing technical support, troubleshooting technical issues, analyzing problems, and offering customer support and service. Day-to-day tasks include diagnosing and resolving technical issues, assisting customers with inquiries and solutions, and ensuring efficient operation of information systems.

Key Responsibilities:

  • Installation and configuration of operating systems, CCTV, printers, access control systems, boom barriers, and related hardware.
  • Troubleshooting hardware, software, and network issues in a timely manner.
  • Providing on-site setup, support, and preventive maintenance.
  • Coordinating with internal teams and external vendors for IT infrastructure requirements.
  • (Added Advantage) Knowledge and hands-on experience with network switches and firewalls.

Qualifications / Requirements:

  • 1–2 years of experience in hardware and network support.
  • Diploma in Hardware & Networking; relevant certifications are preferred.
  • Strong understanding of access control systems and automation hardware.
  • Proven technical support and troubleshooting skills.
  • Strong analytical thinking with problem-solving ability.
  • Good customer support and service skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently as well as collaboratively in a team environment.
  • Prior experience in IT support roles is a plus.
  • Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).

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