Technical Support Engineer
3 days ago
Company Description
Enlight Infotech, established in 2008, is a leading provider of technology solutions, rental IT equipment, systems integration, security systems, cloud migration, professional services, consulting, and outsourcing in India. The company has served over 200 clients across 15+ industries. With locations in Chandigarh, Mohali, Noida, and Gurugram, Enlight Infotech employs over 40 professionals dedicated to serving customers and partners both locally and across India.
Role Description
This is a full-time on-site role for a Technical Support Engineer located in Chandigarh, India. The Technical Support Engineer will be responsible for providing technical support, troubleshooting technical issues, analyzing problems, and offering customer support and service. Day-to-day tasks include diagnosing and resolving technical issues, assisting customers with inquiries and solutions, and ensuring efficient operation of information systems.
Key Responsibilities:
- Installation and configuration of operating systems, CCTV, printers, access control systems, boom barriers, and related hardware.
- Troubleshooting hardware, software, and network issues in a timely manner.
- Providing on-site setup, support, and preventive maintenance.
- Coordinating with internal teams and external vendors for IT infrastructure requirements.
- (Added Advantage) Knowledge and hands-on experience with network switches and firewalls.
Qualifications / Requirements:
- 1–2 years of experience in hardware and network support.
- Diploma in Hardware & Networking; relevant certifications are preferred.
- Strong understanding of access control systems and automation hardware.
- Proven technical support and troubleshooting skills.
- Strong analytical thinking with problem-solving ability.
- Good customer support and service skills.
- Excellent communication and interpersonal skills.
- Ability to work independently as well as collaboratively in a team environment.
- Prior experience in IT support roles is a plus.
- Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
CV Send @
ENLIGHT INFOTECH
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