Customer Relationship Management Specialist

2 days ago

Chandigarh, Chandigarh, India Sahir Web Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

Sahir Web Solutions (SWS), established in 2014 as the IT arm of Elvek Technologies, specializes in delivering cutting-edge offshoring solutions. SWS helps businesses scale efficiently while maintaining quality and cost-effectiveness. Our core services include offshoring solutions, web design & development, digital marketing, mobile development, and advanced IoT solutions. Clients trust us for our strategic thinking, creativity, and commitment to results. At SWS, we blend innovation, integrity, and dedication to deliver superior IT services.

Role Description

This is a full-time on-site role for a Customer Relationship Management (CRM) Specialist located in Chandigarh. The CRM Specialist will be responsible for managing and analyzing customer interactions and data throughout the customer lifecycle with the goal of improving customer relationships, assisting in customer retention, and driving sales growth. Day-to-day tasks include implementing CRM practices, overseeing CRM software, ensuring the CRM system runs smoothly, training staff in the use of CRM, and handling client interactions to foster solid relationships.

Shift: Night Shift (7:30pm - 3:30am)

Qualifications

  • Strong Customer Relationship Management (CRM) and Sales skills
  • Excellent Communication skills
  • Proficient Analytical Skills and Project Management abilities
  • Relevant experience in managing customer relationships and CRM systems
  • Strong organizational skills and attention to detail
  • Bachelor's degree in Business, Marketing, or a related field
  • Experience in the IT or offshoring industry is a plus

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