Customer Support Executive
2 days ago
**Key Responsibilities**:
- Troubleshoot issues and provide accurate solutions in a timely manner.
- Maintain clear and detailed records of customer interactions using CRM systems.
- Escalate complex issues to appropriate teams when necessary.
- Provide feedback on recurring customer problems to help improve services.
- Ensure customer satisfaction and maintain high-quality service standards.
- Meet individual and team performance targets, including response times and resolution rates.
**Requirements**:
- Fluent in English (mandatory), additional languages a bonus
- Previous experience in customer service, support, or a related role preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Comfortable using computer systems and CRM software
- Patient, empathetic, and customer-oriented
**Working Hours & Holidays**:
- Standard UK working hours [01:30 PM to 11:30 PM]
- **Holidays**: UK Bank Holidays only
**Benefits**:
- Competitive UK-based salary
- Paid leave in line with UK Bank Holidays
**Job Types**: Full-time, Fresher
Pay: From ₹18,000.00 per month
Work Location: In person
**Speak with the employer**
+91 7814959356
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