
Customer Support Representative
2 weeks ago
Shoutlo is a leading hyperlocal app in Chandigarh, dedicated to enhancing the city’s lifestyle by connecting users with local deals, events, and experiences. We are looking for a passionate and empathetic **Customer Counsellor** to join our team and provide exceptional guidance and support to our users.
**Key Responsibilities**:
- **Counselling & Guidance**: Assist customers in navigating the Shoutlo app, understanding its features, and utilizing deals and offers effectively.
- **Problem Resolution**: Identify customer pain points and provide timely resolutions to ensure a seamless experience.
- **Feedback Collection**: Collect and analyze customer feedback to recommend improvements in app features and user experience.
- **Record Management**: Maintain accurate records of customer interactions, complaints, and resolutions.
**Qualifications**:
- Bachelor's degree in any field; a degree in communication or psychology is a plus.
- 1-3 years of experience in customer service, counselling, or a related role.
- Strong interpersonal and communication skills (both verbal and written).
- Fluency in English, Hindi, and Punjabi.
- Empathy, patience, and a customer-first attitude.
- Problem-solving skills and the ability to handle multiple tasks effectively.
**What We Offer**:
- Competitive salary and performance-based incentives.
- A vibrant and supportive work environment.
- Opportunities for professional growth and skill development.
- Being part of a growing company aiming to redefine the local lifestyle experience.
**Timing**: Rotational Shift, Sunday working. Weekly Off during Weekday.
Should be comfortable to Work from Home during Evening shift.
**Join us in transforming how Chandigarh discovers and engages with its local community.**
Pay: ₹18,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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