Customer Service Representative

2 weeks ago

Chandigarh Chandigarh, India Idea Clan Full time

**Job Title**: Junior Customer Representative

**Position Type**: Full-time

**Job Overview**:
We are seeking an enthusiastic and detail-oriented **Junior Customer Representative** to join our team. In this role, you will play a key part in delivering exceptional service by reaching out to customers for order confirmations, providing support for service-related inquiries, and handling data organization tasks. This position is ideal for someone with strong communication skills, a customer-first attitude, and a knack for organizing and sorting data effectively.

**Responsibilities**:

- **Customer Outreach**: Make calls to customers for order confirmations, ensuring accuracy of details and answering any queries they may have.
- **Service Coordination**: Assist with customer service calls, providing relevant information and resolving basic issues or directing to appropriate departments as needed.
- **Data Management**: Sort, categorize, and maintain customer and order data, ensuring records are accurate, up-to-date, and accessible for team use.
- **Follow-Up**: Conduct follow-up calls to confirm service satisfaction and gather customer feedback.
- **Report Generation**: Prepare and update daily or weekly reports on call outcomes, feedback, and data accuracy.
- **Collaborate with Teams**: Work closely with sales, customer service, and operations teams to ensure seamless communication and efficient service.

**Skills**:

- Strong verbal communication and interpersonal skills.
- Basic computer skills, including familiarity with data entry and MS Office.
- Organizational skills and attention to detail for data sorting tasks.
- Ability to multitask and manage time effectively.

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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