Customer Services

1 week ago

Mumbai Maharashtra, India Enrolsy Full time

We're Hiring Customer Services for a leading Food & Beverage Company -Only Female

Position: Customer Services / Sales Coordinator -HORECA

Segment: HoReCa (Hotels, Restaurants & Café/Catering)

Key Responsibilities:
1. **New Client Onboarding**:
Assist in the smooth onboarding of new clients, including gathering necessary

documentation, setting up accounts, and ensuring all client needs are

understood and met.

2**. Client Servicing**:
Act as the primary contact for ongoing client servicing, managing requests,

addressing issues, and ensuring a high level of customer satisfaction.

3. **Daily Order Booking & Processing**:
Book orders daily, confirm details, and coordinate with internal teams to

ensure timely and accurate order processing.

**4. Single Point of Contact (SPOC) for Client Coordination and Queries**:
Serve as the main contact for clients, handling all inquiries and providing

prompt and effective solutions.

5**. Coordination with Internal Teams**:
Collaborate with internal teams, including sales, marketing, operation and

logistics, to ensure excellent service, delivery and client satisfaction.

**6. Delivery Coordination**:
Oversee the delivery process, coordinate with logistics teams, and ensure

orders are delivered accurately and on time.

**7. Payment Follow-Ups**:
Track outstanding payments, follow up with clients to ensure timely collection

of payments as per agreed credit terms.

**8. Upselling and Cross-Selling**:
Identify opportunities to upsell and cross-sell products to existing clients,

enhancing their experience and driving additional revenue.

**9. Recording & Maintaining MIS Data**:
Accurately record and maintain MIS data, including sales records, client

feedback and escalations for ongoing analysis and improvement.

**10.Reporting and Feedback**:
Regularly update the sales team and management with reports on client

activities, feedback, and market insights to help shape strategies

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Coordinator: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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