Customer Service Executive

2 days ago

Mumbai Maharashtra, India Grace Services Full time

WE ARE HIRING FOR GRACE STFFING SERVICES (MALAD BRANCH)

**Job Title**: Customer Service Executive (Voice Process)
**Shift Timing**: Night Shift (US Time Zone)
**Working Days**: 5 Days Working, 2 Rotational Offs
**Qualification**: HSC / Graduate (Both Freshers & Experienced)
**Pick & Drop**: Provided

We are looking for a Customer Service Executive to join our voice process team. You will assist US-based customers by handling inbound calls, providing support, and resolving queries. Strong communication skills and a customer-centric attitude are essential.

**Responsibilities**:

- Handle inbound calls, providing solutions to customer queries.
- Maintain accurate records of customer interactions.
- Meet performance targets (e.g., resolution time, customer satisfaction).

**Requirements**:

- Excellent verbal and written communication skills in English.
- Ability to work night shifts (US time zone).

**Benefits**:

- Pick & Drop facility.
- Training provided for freshers.
- Career growth opportunities.

**Transportation Boundaries**:

- Central: CST - Thane
- Western: Churgate - Mira road

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹24,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (required)

**Location**:

- Mumbai, Maharashtra (required)

Work Location: In person

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