Customer Service Executive

1 week ago

Mumbai Maharashtra, India DataScout International Consulting Pvt Ltd Full time

**Job Role: Sales & Customer Service Executive**
Job Location: Santacruz East, Mumbai, Maharashtra
Working: Monday to Friday (10Am - 7Pm)

**Role & Responsibilities** - As a Customer Sales Executive, you will be responsible for
- **Sales and Upselling**: Identify opportunities to promote products or services and meet sales targets by cross-selling, upselling, and offering personalised recommendations to customers.
- **Problem Resolution**: Address customer concerns, complaints, or issues promptly and effectively to ensure high levels of customer satisfaction.
- **Product Knowledge**: Develop a deep understanding of the organisation's products or services to provide accurate information and meet customer needs.
- **Order Processing**: Assist customers with order placement, tracking, and processing, ensuring a seamless purchase experience.
- **Customer Data Management**: Maintain accurate customer records, update profiles, and document interactions within the customer relationship management (CRM) system.
- **Customer Feedback**: Collect, document, and communicate customer feedback to help improve products, services, and processes.
- **Market Research**: Stay informed about industry trends, competitors, and customer preferences to provide valuable insights for sales and marketing strategies.
- **Sales Reporting**: Generate reports on sales activities, performance metrics, and customer interactions to assess progress and results.

**What's in it for you**:

- Direct exposure to working at a rapidly growing start-up, hence faster learning.
- Be a part of the D2C revolution in India.
- Great peers you can learn from.

**Salary**: ₹350,000.00 - ₹450,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Application Question(s):

- Minimum 2years of experience in Sales / Customer Service / Tele Sale / Direct Sales
- Salary upto 4.5 LPA

**Experience**:

- Direct sales: 1 year (required)
- Customer service: 1 year (required)
- Product Sales: 1 year (required)

Ability to Relocate:

- Mumbai Suburban, Maharashtra: Relocate before starting work (required)

Work Location: In person

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