Bilingual Customer Service Representative

3 days ago

Nagpur Maharashtra, India Altius Customer Services Pvt Ltd Full time

Location: Onsite at Mihan, Nagpur

Process Type**:Voice (English,Hindi & Odia/Kannada)**

Experience: Fresher or 6 months experience (Preferable)

Qualification: Any Graduate/HSC

**Salary**: ₹12,000 - ₹16,000 gross per month

Shift Duration: 8 hours

Shift Window: 10am - 6pm

Week Off Pattern: Rotational

Week Off Count: One week off

**Key Responsibilities**:

- Experience in engaging customers, crafting solutions, and delivering compelling presentations for impactful presales outcomes.
- Provide accurate information and assistance to resolve customer issues and inquiries.
- Engage with potential customers to understand their needs and preferences.
- Provide information about our products or services and address any questions or concerns.
- Assist in guiding customers through the presales process, offering relevant details to facilitate their decision-making.

**Qualifications and Skills**:
Minimum of 6 months of experience in customer service.

Proficient in English, Hindi, and Odia (written and spoken).

Strong communication and interpersonal skills.

Ability to work effectively in a dynamic and fast-paced environment.

Basic knowledge of pre sales processes and techniques is a plus

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹13,000.00 - ₹17,000.00 per month

Schedule:

- Day shift
- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Nagpur, Maharashtra (required)

Ability to Relocate:

- Nagpur, Maharashtra: Relocate before starting work (required)

Work Location: In person

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