International Customer Service Representative

2 days ago

Andheri Mumbai Maharashtra, India Humaniquee Full time

**Job Title: Customer Support Chat Representative**

**Location**: Mumbai western

**Job Type**: Full-time/Part-time

**About Us**: [Company Name] is a leading provider of [products/services]. We are dedicated to delivering top-notch customer service and support to our clients. We are looking for a motivated and customer-focused individual to join our team as a Customer Support Chat Representative.

**Responsibilities**:

- Respond to customer inquiries via chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues efficiently.
- Document and escalate complex issues to appropriate departments when necessary.
- Maintain a high level of customer satisfaction by delivering excellent service.
- Keep up-to-date with product knowledge and company updates.
- Follow communication guidelines and best practices.
- Meet or exceed performance metrics and targets.

**Qualifications**:

- High school diploma or equivalent; college degree preferred.
- Proven experience in a customer support role, preferably in a chat-based environment.
- Excellent written communication skills.
- Strong problem-solving abilities.
- Ability to multitask and manage time effectively.
- Familiarity with CRM systems and chat support software.
- Ability to work in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Customer-oriented mindset with a passion for helping others.

**Preferred Skills**:

- Experience in [industry-specific knowledge, e.g., technology, e-commerce, etc.].
- Bilingual abilities are a plus.
- Knowledge of [specific software/tools relevant to the role].

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for career growth and development.
- A supportive and collaborative work environment.
- [Any additional perks, such as flexible working hours, remote work options, etc.]

**How to Apply**:
[Company Name] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: ₹16,513.65 - ₹20,864.51 per month

**Benefits**:

- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person

**Speak with the employer**
+91 9630328706

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