International Customer Service Representative

2 weeks ago


Andheri Mumbai Maharashtra, India ENHANCE PLUS CONSULTANT Full time

Job Title: International Customer Support Associate

**Summary**:
We are seeking a Customer Support Associate to join our team in providing exceptional customer service to clients of a leading American multinational finance corporation. As a Customer Support Associate, you will handle inbound calls, address customer inquiries, and resolve issues in a professional and courteous manner.

**Location**: Malad, Andheri and Thane

**Responsibilities**:

- Handle inbound customer calls in a timely and efficient manner
- Provide excellent customer service, answering questions, and resolving issues related to banking products and services
- Utilize problem-solving skills to address customer concerns and resolve issues
- Maintain accurate records of customer interactions using relevant software and systems
- Meet or exceed performance metrics, including call handling time, quality scores, and customer satisfaction targets
- Collaborate with internal teams to resolve customer issues and improve processes

**Shift Details**:

- US Rotational shifts between 5 pm and 7 am (any 9 hours)
- 5-day working week with 2 rotational week offs
- UK shift
Willing to work in night shift

**Requirements**:

- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to maintain confidentiality and handle sensitive customer information
- Proficiency in English (written and spoken)
- Ability to work rotational shifts, including nights and weekends

**What We Offer**:

- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance

Pay: ₹17,542.18 - ₹36,899.25 per month

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person



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