International Customer Service Representative

2 days ago

Mumbai Maharashtra, India Placement LLP Full time

**Job Title**: International Customer Support Representative
**Location**: Mumbai, Maharashtra

**Job Type**: Full-Time | Rotational Shifts

We are looking for a proactive and empathetic **International Customer Support Representative** to join our growing team. This role requires excellent communication skills, cultural sensitivity, and the ability to solve customer issues across time zones.

**Key Responsibilities**
- Resolve queries related to orders, services, payments, or technical issues.
- Maintain detailed records of customer interactions.
- Work collaboratively with internal teams to escalate and resolve complex issues.
- Meet individual and team KPIs, including response times and customer satisfaction.

**Requirements**:

- 1+ year of experience in a customer support role preferred.
- Freshers are welcome with good communication skills
- Excellent written and spoken English. Additional languages are a plus.
- Comfortable working in shifts, including nights and weekends.
- Familiarity with CRM tools (e.g., Zendesk, Freshdesk, Salesforce).
- Strong problem-solving skills and a customer-first attitude

**Benefits**
- Competitive salary with performance bonuses
- Remote work flexibility / Hybrid options (if applicable)
- Comprehensive training and development programs
- Paid time off and holiday leave
- Opportunity to work with a diverse and international team

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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