Customer Service Representative
10 hours ago
**Job Title**: Customer Service Representative - Inbound International Voice Process
**Location**: Sanpada Near Vashi Station
**Shift Timing**: Night Shift
**Experience Required**: 6 Months-1 Years (International BPO)
**Job Overview**:
**Key Responsibilities**:
- Manage inbound calls from international customers professionally and efficiently.
- Address customer queries, concerns, and service-related issues with empathy and clarity.
- Provide accurate product/service information and guide customers as needed.
- Maintain high levels of customer satisfaction and adhere to service quality standards.
- Escalate complex issues to the appropriate departments for resolution.
- Meet performance metrics including response time, resolution rate, and customer feedback.
**Requirements**:
- Good spoken English with a clear and neutral or US/UK accent.
- Minimum 6 Months 1 year of experience in an international voice.
- Comfortable working night shifts and handling international clients.
- Good problem-solving skills and basic knowledge of CRM tools.
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Fixed shift
- Monday to Friday
- Night shift
- US shift
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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