Customer Service Representative

13 hours ago


Navi Mumbai Maharashtra, India Brocus IT Solutions Full time

**Job Title**: Customer Service Representative - Inbound International Voice Process
**Location**: Sanpada Near Vashi Station
**Shift Timing**: Night Shift
**Experience Required**: 6 Months-1 Years (International BPO)

**Job Overview**:
**Key Responsibilities**:

- Manage inbound calls from international customers professionally and efficiently.
- Address customer queries, concerns, and service-related issues with empathy and clarity.
- Provide accurate product/service information and guide customers as needed.
- Maintain high levels of customer satisfaction and adhere to service quality standards.
- Escalate complex issues to the appropriate departments for resolution.
- Meet performance metrics including response time, resolution rate, and customer feedback.

**Requirements**:

- Good spoken English with a clear and neutral or US/UK accent.
- Minimum 6 Months 1 year of experience in an international voice.
- Comfortable working night shifts and handling international clients.
- Good problem-solving skills and basic knowledge of CRM tools.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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