Intern, Customer Service Representative
2 weeks ago
Position: Intern, Customer Service Representative
**About Drip Capital**:
We are a US-based fintech company revolutionizing global trade for SMEs. At Drip Capital, we’re redefining the future of trade finance and facilitation, empowering small and medium-sized enterprises (SMEs) to scale internationally with ease.
With the global SME trade market exceeding $5 trillion, our mission is to provide businesses in emerging markets with seamless access to capital—eliminating red tape and outdated processes. By leveraging cutting-edge technology, we make trade finance fast, efficient, and hassle-free. Beyond financing, we simplify trade and sourcing, helping SMEs navigate global markets effortlessly.
Headquartered in Palo Alto, California, with offices in India, Drip Capital is strategically positioned to meet the evolving needs of SMEs in emerging markets.
Backed by top investors—including Accel, Peak XV, Wing VC, Sequoia India, Y Combinator, GMO, SMBC Japan, Barclays, and IFC—Drip has facilitated over $7 billion in trade across 10,000+ buyers and sellers. As we continue to grow, we remain committed to transforming global trade for SMEs worldwide.
**Role Overview**:
- Handle customer inquiries and provide timely support on export-related questions, ensuring a high standard of service.
- Coordinate between Sales, Sellers, internal departments, and operations teams to facilitate smooth order processing and fulfillment.
- Manage and resolve customer escalations with professionalism and urgency.
- Assist with payment-related queries, including fund tracking and invoice clarification.
- Collaborate closely with internal teams (Sales, Finance, Operations) to ensure alignment and timely issue resolution.
**What You’ll Be Doing**:
- Customer Support: Respond promptly to customer inquiries related to export orders, shipping status, documentation, and general assistance.
- Coordination: Work closely with the Sales team, Sellers, Logistics, and Operations departments to ensure accurate and timely processing of export orders.
- Issue Resolution: Assist in resolving client concerns, delivery issues, and service-related escalations with a customer-first approach.
- Payment & Invoice Assistance: Handle queries related to invoices, payment status, and basic fund follow-ups, ensuring accuracy and clarity for customers.
- Documentation Support: Help prepare or verify basic export documentation and ensure it is complete and aligned with compliance standards.
- Internal Collaboration: Communicate with internal teams to follow up on pending requests and ensure customer commitments are met.
- Record Keeping: Maintain detailed and accurate records of customer interactions, order updates, and issue resolutions.
**What Makes You a Great Fit**:
Strong communication and interpersonal skills., Attention to detail and ability to manage multiple tasks under pressure.,Experience in a customer-facing role
**Why Join Us?**:
- Be part of a rapidly growing fintech company revolutionizing trade finance and empowering global SMEs
- Lead a high-impact team with the opportunity to shape the future of collections and risk servicing
- Competitive compensation, benefits, and a collaborative work environment
- Drive innovation in the collections function, contributing directly to the company's growth and success
**SHIFT TIMINGS- 11 AM - 8PM
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