Intern, Customer Service Representative

1 week ago

Mumbai Maharashtra, India Drip Capital Full time

Position: Intern, Customer Service Representative

**About Drip Capital**:
We are a US-based fintech company revolutionizing global trade for SMEs. At Drip Capital, we’re redefining the future of trade finance and facilitation, empowering small and medium-sized enterprises (SMEs) to scale internationally with ease.

With the global SME trade market exceeding $5 trillion, our mission is to provide businesses in emerging markets with seamless access to capital—eliminating red tape and outdated processes. By leveraging cutting-edge technology, we make trade finance fast, efficient, and hassle-free. Beyond financing, we simplify trade and sourcing, helping SMEs navigate global markets effortlessly.

Headquartered in Palo Alto, California, with offices in India, Drip Capital is strategically positioned to meet the evolving needs of SMEs in emerging markets.

Backed by top investors—including Accel, Peak XV, Wing VC, Sequoia India, Y Combinator, GMO, SMBC Japan, Barclays, and IFC—Drip has facilitated over $7 billion in trade across 10,000+ buyers and sellers. As we continue to grow, we remain committed to transforming global trade for SMEs worldwide.

**Role Overview**:

- Handle customer inquiries and provide timely support on export-related questions, ensuring a high standard of service.
- Coordinate between Sales, Sellers, internal departments, and operations teams to facilitate smooth order processing and fulfillment.
- Manage and resolve customer escalations with professionalism and urgency.
- Assist with payment-related queries, including fund tracking and invoice clarification.
- Collaborate closely with internal teams (Sales, Finance, Operations) to ensure alignment and timely issue resolution.

**What You’ll Be Doing**:

- Customer Support: Respond promptly to customer inquiries related to export orders, shipping status, documentation, and general assistance.
- Coordination: Work closely with the Sales team, Sellers, Logistics, and Operations departments to ensure accurate and timely processing of export orders.
- Issue Resolution: Assist in resolving client concerns, delivery issues, and service-related escalations with a customer-first approach.
- Payment & Invoice Assistance: Handle queries related to invoices, payment status, and basic fund follow-ups, ensuring accuracy and clarity for customers.
- Documentation Support: Help prepare or verify basic export documentation and ensure it is complete and aligned with compliance standards.
- Internal Collaboration: Communicate with internal teams to follow up on pending requests and ensure customer commitments are met.
- Record Keeping: Maintain detailed and accurate records of customer interactions, order updates, and issue resolutions.

**What Makes You a Great Fit**:
Strong communication and interpersonal skills., Attention to detail and ability to manage multiple tasks under pressure.,Experience in a customer-facing role

**Why Join Us?**:

- Be part of a rapidly growing fintech company revolutionizing trade finance and empowering global SMEs
- Lead a high-impact team with the opportunity to shape the future of collections and risk servicing
- Competitive compensation, benefits, and a collaborative work environment
- Drive innovation in the collections function, contributing directly to the company's growth and success

**SHIFT TIMINGS- 11 AM - 8PM

  • Customer Service Representative

    6 hours ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Service Representative Note; ONLY KANNADA LANGUAGE REQUIRED Minimum 6 month of experience requied in customer service Day shift upto 22k in hand Location_ Vashi **Job Types**: Full-time, Permanent Pay: ₹16,000.00 - ₹22,000.00 per month **Benefits**: - Provident Fund **Language**: - English (preferred) - Kannada...

  • Customer Service Representative

    4 days ago

    Marol, Mumbai, Maharashtra, India TrueMeds Full time

    Urgent Hiring - Customer Service Representative (TruMeds, Andheri) We are looking for experienced Customer Service Representatives at TruMeds, Andheri. Role: Customer Service Representative Location: Andheri, Mumbai Qualification: HSC & above Experience: 6 months+ in Customer Service / Voice Process **Salary**: As per last drawn &...

  • Customer Service Representative

    6 days ago

    Andheri, Mumbai, Maharashtra, India TrueMeds Full time

    Urgent Hiring - Customer Service Representative (TruMeds, Andheri) We are looking for experienced Customer Service Representatives at TruMeds, Andheri. Role: Customer Service Representative Location: Andheri, Mumbai Qualification: HSC & above Experience: 6 months+ in Customer Service / Voice Process **Salary**: As per last drawn &...

  • Customer Service Representative

    6 hours ago

    Mumbai, Maharashtra, India VIBGYOR MANAGEMENT CONSULTANT Full time

    we are hiring for the role of customer service representative. There is domestic/international process available. Easy selections process, telephonic or virtual rounds of interviews You will get a good amount of salary as well with some incentives also. Pay: ₹18,000.00 - ₹35,000.00 per month **Benefits**: - Health insurance - Provident...

  • Customer Service Representative

    2 days ago

    Mumbai, Maharashtra, India International Flavors & Fragrances Full time

    Req ID: 494962 Are you passionate about customer relations? Would you love to work for a global organisation that is doing more good for people and planet? Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients and solutions for products the world...

  • Customer Service Representative

    1 week ago

    Navi Mumbai, Maharashtra, India Brocus IT Solutions Full time

    **Job Title**: Customer Service Representative - Inbound International Voice Process **Location**: Sanpada Near Vashi Station **Shift Timing**: Night Shift **Experience Required**: 6 Months-1 Years (International BPO) **Job Overview**: **Key Responsibilities**: - Manage inbound calls from international customers professionally and efficiently. - Address...

  • Customer Service Representative

    2 days ago

    Mumbai, Maharashtra, India ENHANCE PLUS CONSULTANT Full time

    We're Hiring: For Multiple Process Role: Customer Support Representative (International Voice Process) Location: Mumbai Shift: Rotational Shifts/Rotational Week Offs *Key Responsibilities* Handle inbound/outbound calls to address customer inquiries and issues. Provide exceptional customer service while adhering to company guidelines.Troubleshoot and...

  • Customer Service Representative

    2 weeks ago

    Navi Mumbai, Maharashtra, India ASL Full time

    **Job title: Customer Service Representative** **US Process** **HSC/ Graduate can apply** **Salary - up to 30k in hand** **Immediate Joiners only** **Cab provided** Roles: Inbound Process Handling customer queries Retention and upselling Unlimited Incentives **Job Types**: Full-time, Permanent Pay: ₹18,000.00 - ₹34,000.00 per month Application...

  • Customer Service Representative

    2 days ago

    Mumbai, Maharashtra, India Clean Charm Full time

    Responsible for managing accounts, ensuring clients are satisfied. - Manage a portfolio of accounts to achieve long-term success. - Develop positive relationships with clients and handle customers' needs. - Act as the point of contact and handle customers’ individual needs. - Generate new business using existing and potential customer networks. - Resolve...

  • Customer Service Representative

    1 week ago

    Mulund, Mumbai, Maharashtra, India Prakhar Software Solutions Pvt Ltd Full time

    Job Title - Customer Service Representative Location - Mulund, Mumbai Experience: 1 year Key Responsibilities: - Assist merchants with onboarding, KYC documentation, and platform integration. - Resolve technical and transactional issues, including failed payments, refunds, chargebacks, and disputes. - Escalate unresolved queries to appropriate internal...