Customer Service Representative

5 days ago


Mulund Mumbai Maharashtra, India Prakhar Software Solutions Pvt Ltd Full time

Job Title
- Customer Service Representative
Location
- Mulund, Mumbai
Experience: 1 year

Key Responsibilities:

- Assist merchants with onboarding, KYC documentation, and platform integration.
- Resolve technical and transactional issues, including failed payments, refunds, chargebacks, and disputes.
- Escalate unresolved queries to appropriate internal teams (tech, compliance, finance).
- Maintain records of customer interactions and transactions in the CRM system.
- Provide support on product usage, features, and troubleshooting steps.
- Work closely with internal teams to ensure a seamless merchant experience.
- Monitor system alerts and ensure timely communication with impacted merchants.
- Contribute to knowledge base creation and FAQs to enhance self-service support.
- Ensure adherence to SLAs and maintain high customer satisfaction scores.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person



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