Customer Service Representative

2 weeks ago

Mumbai Maharashtra, India Jade Stays Full time

**Job Title: Customer Service Representative - Hospitality**

**Location**: Mumbai / Remote

**Job Type**: Full-Time
**Experience Required**: 2 Year

**About Us**:
At Jade Stays, we are passionate about creating unforgettable hosting experiences for our customers across our properties in Mumbai. We run Airbnb properties across Mumbai and are looking for a customer service representative to help us provide top-notch support to travelers from across India.

**Job Overview**:
**Key Responsibilities**:

- Help customers making bookings across our listings through Airbnb, Makemytrip and other platforms
- Assist customers with booking and manage communication with them.
- Resolve customer issues and complaints with empathy and efficiency.
- Maintain record of customer bookings and payments
- Collaborate with housekeeping staff to ensure exceptional customer experience.

**Qualifications**:

- Minimum of 2 year experience in customer service; experience in the hospitality industry.
- Excellent english communication skills, both verbal and written.
- Strong customer-centric attitude.
- Proficient in google sheets and have personal laptop access.
- Ability to work independently and manage time effectively in a remote environment.

**Benefits**:

- Competitive salary.
- Flexible work hours and the ability to work from home.
- A supportive and friendly team culture.

Pay: From ₹25,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift

Supplemental Pay:

- Quarterly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: Remote

Expected Start Date: 10/10/2024

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