Customer Service Representative

2 days ago

Mumbai Maharashtra, India Melot Technologies Private Limited Full time

**Job Description: Twitter Customer Service Representative**

**Position Title**: Customer Service Representative

**Location**: Remote (or specify location if on-site)

About the Role We are seeking a motivated and customer-focused individual to join our team as a Twitter Customer Service Representative. In this role, you will be the frontline support for our customers, ensuring that their inquiries and concerns are addressed promptly and effectively through Twitter and other social media channels. You will play a key role in maintaining a positive brand image and enhancing customer satisfaction. Key

**Responsibilities**
- Customer Engagement: Respond to customer inquiries, complaints, and feedback on Twitter in a professional, empathetic, and timely manner.
- Bot Training: Using strong written communication abilities to help train our customer service botsBrand Voice: Communicate using the company's tone and style guidelines to ensure a consistent brand presence on Twitter.
- Monitoring & Reporting: Track customer interactions, identify trends in feedback and provide insights to improve customer experience and processes.
- Content Support: Collaborate with the marketing team to answer customer questions about campaigns, promotions, and other public content.
- Proactive Engagement: Identify opportunities to engage with customers and the online community to enhance brand loyalty.

**Qualifications**
- Prior experience in customer service, social media management, Handling Twitter Page

or related roles is preferred.
- **Skills**:

- Strong written English communication skills with a clear and professional tone.
- Ability to manage multiple conversations simultaneously in a fast-paced environment. o Familiarity with the X platform
- Problem-solving mindset, attention to detail, and a customer-first attitude.
- **Tech Savvy**:
Comfort with using customer support platforms (e.g., Zendesk, Salesforce) and basic analytics tools.
- **Soft Skills**:
Empathy, patience, and a genuine desire to help others.

Strong organizational and time-management skills.

Adaptability to handle different customer personalities and challenging situations.

**What We Offer**
- Competitive salary and benefits package.
- Flexible working hours.
- Opportunity to work remotely.
- Ongoing training and development programs.
- A supportive team and a dynamic work environment.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Question(s):

- Do you have experience into halding social media queries
- Do you have experience on Twitter
- must have experience into social media and twitter -CSR field

**Education**:

- Bachelor's (preferred)

**Experience**:

- Social media management: 1 year (preferred)
- Twitter: 1 year (preferred)

Work Location: Remote

Application Deadline: 25/02/2025
Expected Start Date: 20/02/2025

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