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Customer Service Representative

2 weeks ago

Bandra Mumbai Maharashtra, India H.K.Jewels Pvt.Ltd Full time

A customer service representative's job is to interact with customers to answer questions, resolve complaints, and provide information about products and services. Customer service representatives are the face of a company and are expected to be professional, helpful, and personable. Here are some responsibilities of a customer service representative:

- **Answer questions**: Provide expert answers to questions about products, pricing, and availability
- **Resolve complaints**: Address customer complaints and resolve them quickly and effectively
- **Process orders**: Take orders or process payments
- **Handle returns**: Handle returns and exchanges
- **Address billing concerns**: Address billing concerns
- **Identify customer needs**: Identify and address customer needs to ensure total satisfaction
- **Follow company guidelines**: Follow company guidelines and procedures for communications
- **Recommend improvements**: Recommend improvements to company processes for efficiency
- **Collaborate with internal stakeholders**: Collaborate with internal stakeholders to resolve issues faster
- **Escalate complex issues**: Identify and escalate complex issues to managers

Pay: ₹10,519.53 - ₹33,104.86 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person