
Customer Service Representative
16 hours ago
**Job Profile** - Customer Service Representative (CSR)
**Location** - BKC, Mumbai
**Exp. Required** - Min. 6 Months
**Qualification** - Any Graduation
**Workdays & Timings** - Monday to Saturday (9.00 AM to 6.00 PM)
**Job Responsibilities -**
Fresh desk (CRM rule).
- Coordinate with internal departments to ensure effective issue resolution and followup.
- Engage with agency holders and talent to address and mitigate recurring issues.
- Collect and document feedback from users and talent to drive app improvements.
experience, and a proactive, solution-oriented approach to handling user relations
and team collaboration.
**Other Requirements -**
1. Should be aware of the live streaming industry and operations
2. Should be able to communicate fluently in English & Hindi. (Other language proficiency
will be an added advantage)
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Morning shift
- Rotational shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Education**:
- Diploma (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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