Customer Service Representative

3 days ago

Andheri Mumbai Maharashtra, India Austral International Co. Full time

Job Title:

- EXPORTS CUSTOMER SERVICE

Location - Andheri

Role Description:
The Senior Executive Exports Customer Service will be responsible for managing and overseeing the export operations, ensuring seamless coordination and communication between clients, internal teams, and external partners. This role demands strong organizational skills, attention to detail, and the ability to handle high-pressure situations while maintaining excellent customer service standards.

Key Responsibilities:
Client Management:

- Act as the primary point of contact for export clients, addressing inquiries and resolving issues promptly.
- Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
- Provide clients with regular updates on shipment status, documentation, and any potential delays.

Operational Efficiency:

- Coordinate and manage all aspects of the export process and ensuring timely delivery.
- Prepare and verify export documentation, including bills of lading, commercial invoices, and packing lists.
- Ensure compliance with international trade regulations and company policies.

Team Coordination:

- Collaborate with internal teams, such as sales, operations, and finance, to ensure smooth execution of export activities.
- Provide guidance and support to junior team members, fostering a collaborative and efficient work environment.

Problem Solving:

- Identify and resolve any issues or discrepancies related to export shipments, working proactively to prevent future occurrences.
- Manage and mitigate risks associated with export logistics, including customs clearance and transportation challenges.

Qualifications:

- Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field.
- Minimum of 4 years of experience in export customer service within the freight forwarding industry.
- In-depth knowledge of international trade regulations, Inco terms, export documentation, and customs procedures.
- Excellent communication and interpersonal skills, with a customer-focused mindset.
- Strong organizational and multitasking abilities, with a keen attention to detail.
- Ability to work independently and as part of a team, with a proactive and problem-solving attitude.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Fixed shift
- Monday to Friday
- Night shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

  • Customer Service Representative

    3 days ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    Hiring for Customer Service RepresentativeVoice ProcessNeed excellent communication skills written and verbalMinimum 1 year of experience requied in customer serviceDay shift upto 25k in handLocation_ VashiJob Types: Full-time, PermanentPay: ₹20, ₹24,000.00 per monthBenefits:Provident FundLanguage:English (Preferred)Hindi (Preferred)Work Location: In...

  • Customer Service Representative

    1 week ago

    Andheri, Mumbai, Maharashtra, India TrueMeds Full time

    Urgent Hiring - Customer Service Representative (TruMeds, Andheri) We are looking for experienced Customer Service Representatives at TruMeds, Andheri. Role: Customer Service Representative Location: Andheri, Mumbai Qualification: HSC & above Experience: 6 months+ in Customer Service / Voice Process **Salary**: As per last drawn &...

  • Customer Service Representative

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India HR Yaar Full time

    A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. **Work Experience Requirements**: - **Skills**:_ - Should be good in communication skills - US process experience is mandatory **Roles...

  • Customer Service Representative

    1 week ago

    Andheri, Maharashtra, India Job Addiction Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Urgent Hiring – Customer Service Representative (TruMeds, Andheri)We are looking for experienced Customer Service Representatives at TruMeds, Andheri.Role: Customer Service RepresentativeLocation: Andheri, MumbaiQualification: HSC & aboveExperience: 6 months+ in Customer Service / Voice ProcessSalary: As per last drawn & interviewCommunication: Good...

  • Customer Service Representative

    1 week ago

    Andheri, Mumbai, Maharashtra, India Finder Consulting Full time

    We are looking for a Customer Service Representative to handle incoming calls from UK-based customers. The role includes responding to customer enquiries, providing guidance throughout the travel insurance policy issuance process, and ensuring prompt and professional resolution of queries. **Key Responsibilities** - Handle incoming calls from UK customers -...

  • Customer Service Representative

    7 days ago

    Andheri, Mumbai, Maharashtra, India Kareer Krafters Pvt. Ltd. Full time

    _Roles & Responsibilities: - _ 2.Maintain records of interactions and transactions of the client including the customer complaints and inquiries. 4.Render administrative support to other customer representatives when need arises or as instructed. 5.Follow up with the clients for pending documents/details required and attend to the requests. -...

  • Customer Service Representative

    2 weeks ago

    Andheri East, Mumbai, Maharashtra, India ITECH Solutions Full time

    **. VIP Service - (Customer service + Renewals)** **Minimum 1 years of experience in Customer service + / upsells / renewals.** Need Excellent English communication.**Qualification**: - HSC passed.**Salary - 25k - 35K IH - depends on the last drawn** What you will do in this role - Manage post-sales experience and service of premium members of VIP...

  • Customer Service Representative

    1 week ago

    Mumbai, Maharashtra, India Precise Infotech Solution Full time

    Job Title: Customer Service Representative Location: Thane West Qualifications: HSC pass or equivalent Age Limit: Up to 35 years **Job Description**: We are seeking a dedicated and motivated Customer Service Representative to join our team in Thane West. Key Responsibilities: Resolve customer issues efficiently and effectively. Maintain a high level of...

  • Customer Service Representative

    2 weeks ago

    Andheri East, Mumbai, Maharashtra, India Sampoorna Hiring Solutions Full time

    Hiring for the role of a CSR for a Product based Healthtech Company, a flagship company funded by a reputed Pharma group. **Position**:Customer Service Executive** **Responsibilities**: - Address customer inquiries, concerns, and requests in a prompt and professional manner. - Understand and effectively communicate information about our products,...

  • Customer Service Representative

    1 week ago

    Andheri West, Mumbai, Maharashtra, India City Credit Management LLP Full time

    **Post** : Customer Service Representative - **Experience**: 2 + years - **Job Location** : Andheri (W) (Veera Desai Road) **Roles & Responsibilities**: - Provide accurate information about our debt management services. - Assist clients in understanding the debt management process and available options. - Work with clients to gather necessary information...