Customer Service Representative

2 days ago

Andheri East Mumbai Maharashtra, India ITECH Solutions Full time

**. VIP Service - (Customer service + Renewals)**
**Minimum 1 years of experience in Customer service + / upsells / renewals.**
Need Excellent English communication.**Qualification**:

- HSC passed.**Salary
- 25k - 35K IH - depends on the last drawn**

What you will do in this role
- Manage post-sales experience and service of premium members of VIP Shaadi.
- Ensure accurate identification of the clients’ requirements and helping them find the right match with a seamless best in class experience over the phone
- Jointly prospect and shortlist suitable matches for the member. - Represent the member and connect with desirable prospects.
- Facilitate meetings with only consented and relevant matches for the member. - Renewal of membership
- Maintain a good rapport with customers.
- To be progressive in the approach and yet respect tradition and backgrounds for our HNI clients.
- Ensure adherence to service delivery standards and excellence in service.
- Needs to be partner with the clients in their search for life partner
- Involve counseling the member and ensure timely achievement of all milestones in the Partner Search Process.

What you should have
- 3 years of relevant customer service experience.
- Extremely detail oriented and ability to organize.
- Strong integrity and work ethics
- Effective communication skills - verbal and written.
- Clear diction and clarity in speech.
- High on Emotional Quotient - An abundance of patience and persuasion
- Minimum Qualification HSC

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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