Customer Service Representative

1 day ago


Andheri Mumbai Maharashtra, India HR Yaar Full time

A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

**Work Experience Requirements**:

- **Skills**:_
- Should be good in communication skills
- US process experience is mandatory

**Roles and Responsibilities**:

- Attending inbound calls from customers on the support numbers.
- Maintain quality parameters and provide accurate information related to the query asked by the customer.
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Schedule:

- US shift

Application Question(s):

- How many years of experience you have in US Process?
- What is your current ctc?
- What is your expected ctc?
- In how many days you can join this role?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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