Csr (Customer Service Representative)

4 days ago

Andheri Mumbai Maharashtra, India Franchise Alpha Full time

**Job Summary**
Customer Service Responsibilities list:

- Manage large amounts of incoming/outgoing calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Responsibilities and Duties**
- Managing incoming calls and customer service inquiries
- Identifying and assessing customers’ needs to achieve satisfaction

**Qualifications and Skills**
**Requirements**:

- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹10,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- MIDC, Andheri East, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do you have a computer system or laptop for work?

**Education**:

- Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)
- Gujarati (preferred)
- Tamil (preferred)
- Telugu (preferred)
- Malayalam (preferred)
- Marathi (preferred)
- Bengali (preferred)

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