Customer Service Representative

2 days ago

Dhankawadi Pune Maharashtra, India Aarohiinfo FI Management Full time

As Customer Service Representative, individual will work closely with customers in their assigned areas to grow and promote the products/services of the Client of AFIML including, but not limited to, generating new business opportunities, qualifying leads, developing long-term customer relationships and managing assigned customer accounts. CSR is the first line of contact with all new customers, establish and maintain long-term business relationships with new and current customer base. This position is part of the Business Development Department and reports daily to the Field Supervisor.

**Job Profile**:

- Designation: Customer Service Representative
- CSR is on AFIML’s or Client’s Payroll
- This job dominantly requires field work.
- Will be required to deploy products/services of micro banking for designated branch in the assigned geography.
- Will be responsible for achieving monthly sales target assigned

**Responsibilities**:

- Regular Visits to Villages or prospective allocated areas as a part of Village Surveys
- Meet new Prospective or Existing Clients and maintain records
- Generating Leads through referrals from calling in the assigned catchment area.
- Identification of Financial Need/JLG or SHG (Creating if required along with FS)
- Conducting Small Introductory Meetings (Corner Meeting) with Identified New Prospects.
- Checking Eligibility and Non Eligibility Criteria while processing information.
- Conducting Compulsory Group Training and Verification.
- Supporting in Disbursement Process.
- Scheduling and Planning Follow-ups
- Scheduling Collections and Consultation
- Ensuring quality customer service is delivered
- Meeting productivity norms defined through support of channels and own efforts.
- Record Keeping and Monitoring
- Daily reporting to Field Supervisor

**Skill Set**:

- Honesty and Integrity.
- Hard and Smart Working.
- Ability to Handle Small Groups
- Active Listener
- Presentable

**Eligibility**:

- Age - 21 - 30
- Minimum 12th Pass or Graduate
- Fresher or Experience of Marketing
- Salary: 8000/- to 12000/
- Must have Bike and Driving Licence.

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