Customer Service Representative

22 hours ago

Pune, Maharashtra, India Vishura Services Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Company Description

At Vishura Services, we empower businesses to scale smarter through intelligent, customized outsourcing solutions. Our mission is to drive efficiency, agility, and measurable impact by managing back-office operations, delivering seamless customer support, and running growth-driven digital campaigns. We offer a range of services such as transcription, document management, data processing, lead generation, claims handling, inbound/outbound calling, and customer engagement. Led by founders with decades of strategic expertise, we adapt our solutions to your vision, prioritize cost-efficiency without compromising quality, and leverage technology for smarter process improvements. Join us to reimagine outsourcing and build sustainable success together.

Role Description

This is a full-time on-site role located in Pune for a Customer Service Representative. The Customer Service Representative will be responsible for day-to-day tasks such as managing customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. The role includes handling inbound and outbound calls, addressing customer concerns, and maintaining a high standard of service excellence.

Qualifications

  • Customer Service Representatives, Customer Support, and Customer Service skills
  • Experience in ensuring Customer Satisfaction and enhancing Customer Experience
  • Excellent communication and interpersonal skills
  • Problem-solving abilities and attention to detail
  • Ability to work in a fast-paced environment
  • Proficiency in using customer service tools and software
  • Previous experience in the BPO industry is a plus
  • High school diploma or equivalent; a bachelor's degree is preferred

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