Customer Service Representative with Electronics Background

6 hours ago

Pune, Maharashtra, India Mouser Electronics Full time ₹ 6,00,000 - ₹ 12,00,000 per year

The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service initiatives.

Role & responsibilities

  • Provides optimal customer experience, exhibiting Mouser values to each customer.
  • Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
  • Determines customer expectations and provides options to meet their needs.
  • Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
  • Follows up with customers to ensure on going customer satisfaction.
  • Promotes and maintains high standards of quality and service excellence.
  • Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
  • Researches and expedites customer requests.
  • Monitors and ensures delivery date and product quality to meet customer requirements.
  • Provides price and delivery quotes to customer within company specified deadlines.
  • Understands and can correctly work with multiple currencies and other requirements about processing international orders.
  • Effective time management and planning/organizing skills.
  • Provides Chat support as required, local language plus other required languages.
  • Supports and participates in the company's total quality and customer service expectations.
  • Professional verbal and written communication in local language (minimum), including in a telephone environment.
  • Successful completion of Customer Service Representative I Professional Progression Plan.
  • Consistently meets or exceeds Customer Service Representative II performance metric requirements.
  • Bachelors degree in Electronics.

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