Tech Customer Service Representative

1 week ago

Pune, Maharashtra, India Johnson Controls Full time ₹ 15,00,000 - ₹ 28,00,000 per year

What You Will Do

As a Tech Customer Service Representative, you will be working with corporate accounts for Physical Security Systems, specifically focusing on Access Control and CCTV systems. Your role will involve providing technical support, troubleshooting, and ensuring the effective functioning of security systems like CCURE, Genetec, Lenel S2, and ExacqVision.

How You Will Do It

  • Work with security software and hardware platforms like:

  • Genetec

  • Networking Tools

  • MSOffice Tools

  • Execute and validate existing technical documentation.

  • Troubleshoot and configure IP CCTV cameras (AXIS Make VMS platform).
  • Configure and harden Axis Cameras for stream, storage, schedule, and rules both on camera and Genetec platforms.
  • Program, test, and commission physical security systems including Access Control, Video Surveillance, and Intrusion Detection Systems.

What We Look For

  • Educational Qualification: Bachelor of Engineering in Electrical, Electronics, E&TC, or related fields.
  • Fluency in English.
  • Certification in Genetec or hands-on commissioning & programming in Genetec.
  • Hands-on experience in the configuration of IP CCTV cameras and familiarity with AXIS hardware.
  • 1-6 years of global customer-facing experience.
  • Ability to multitask, manage shifting priorities, and meet deadlines.
  • Excellent communication and problem-solving skills.

Preferred

  • Experience with Genetec software platforms.
  • 1-6 years of experience in supporting IT infrastructure, specifically Enterprise Access Control (GENETEC), Visitor Management, and Incident Management systems.
  • Strong understanding of security hardware like door controllers, readers, locking hardware, dual-factor authentication, cameras, video recording hardware, intrusion detection, and duress hardware.
  • Basic networking and Windows OS knowledge.

Soft Skills

  • Strong communication and interpersonal skills.
  • Ability to handle customer queries with patience and professionalism.
  • Must be a good team player.
  • Willingness to work in a 24x7 environment.

  • Sales Representative

    2 weeks ago

    Pune, Maharashtra, India Tech Horizon Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionTech Horizon is a leading provider of innovative technology solutions, specializing in Microsoft 365 and Azure services. We offer a comprehensive range of digital services, including website and mobile app development, UI/UX design, graphic design, e-commerce solutions, and digital marketing. Our mission is to help organizations navigate...

  • Customer Service Representative

    1 week ago

    Pune, Maharashtra, India beBeeOpportunity Full time ₹ 29,000 - ₹ 37,000

    Job Title: Customer Service Representative We are seeking a highly skilled and motivated Customer Service Representative to join our team. Primary Responsibilities: Respond to customer inquiries in a professional and courteous manner. Resolve customer complaints in a timely and efficient manner. Maintain accurate records of customer interactions. ...

  • Customer Service Representative

    2 weeks ago

    Pune, Maharashtra, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000

    Job Title:A Customer Service Representative is required to handle customer inquiries and provide timely resolutions.

  • Customer Service Representative

    7 days ago

    Pune, Maharashtra, India beBeeCustomerService Full time ₹ 2,60,000 - ₹ 5,20,000

    About the Role:The Customer Service Representative will be responsible for handling customer inquiries, resolving issues and providing information about our products and services. This role requires excellent communication skills, problem-solving abilities and a customer-centric approach.

  • Customer Service Representative

    1 week ago

    Pune, Maharashtra, India beBeeCustomerService Full time

    Job Title: Customer Service RepresentativeThe role of a Customer Service Representative is crucial in ensuring that customers have an exceptional experience with our organization.Responsibilities:Phone Call Management: Respond to incoming phone calls from customers, address their concerns, and resolve issues in a timely manner.Sales Information Coordination:...

  • Customer Service Representative

    1 week ago

    Pune, Maharashtra, India beBeeCustomer Full time ₹ 8,000 - ₹ 8,500

    Customer Service Representative Position OverviewWe are seeking a skilled and enthusiastic individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service through email, chat, or phone.Key Responsibilities:Respond promptly and professionally to customer inquiries and concerns...

  • Customer Service Representative

    2 weeks ago

    Pune, Maharashtra, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000

    Job OverviewWe are seeking a skilled Customer Service Representative to provide exceptional support to our clients.Key Responsibilities:Deliver outstanding customer service via phone, addressing client inquiries and concerns.Manage a high volume of calls, efficiently resolving issues and providing professional interactions.Maintain accurate records of client...

  • Female Customer Service Representative

    2 weeks ago

    Pune, Maharashtra, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 8,00,000

    Job Title: Female Customer Service RepresentativeJob DescriptionThe role of a customer service representative involves providing exceptional support to customers via phone, email or chat. This includes responding to queries in a professional and empathetic manner, ensuring timely resolution of issues and maintaining detailed records of customer...

  • Customer Service Representative

    1 week ago

    Pune, Maharashtra, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

    Job SummaryWe are seeking an individual to fill the role of Customer Service Representative. This position requires excellent communication skills, a strong work ethic, and a commitment to delivering exceptional customer service.In this role, you will be responsible for handling customer interactions, resolving issues, and providing support via multiple...

  • Customer Service Representative

    2 weeks ago

    Pune, Maharashtra, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 15,00,000

    Customer Service RepresentativeThe ideal candidate will be responsible for providing exceptional customer support through various channels, ensuring timely resolution of client concerns.Assess client needs and provide suitable solutions to drive sales growth.Maintain accurate records of client interactions and contribute to team achievements.Develop new...