Customer Service Representative

3 days ago

Pune Maharashtra, India enhanceplus Consultant Full time

**Job Overview**:
We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients.

You will be required to respond to customers’ queries and resolve them as soon as possible. Your aim should be to maintain cordial relations with our customers. As you will be in direct contact with our clients, you should have clear knowledge about products and their functions.

In addition to this, you should be well-versed with our company’s policies and procedures. Pleasant personality and good communication skills are the key requirements for this role. You should be competent enough to provide the best customer service to our clients.

**Responsibilities**:

- Update and maintain customer information in the database.
- Understand the kind of services we offer during the job training.
- Provide customers with all the information that they require.
- Keep track of customer accounts by recording their account information and the issues they have reported.
- Handle customer complaints actively and ensure its resolution on time.
- Take orders and calculate the charges by processing customers’ information.
- Answer customer questions and maintain healthy relationships with the customers.
- Review customer accounts for any changes.
- Resolve customer complaints on time and ensure the quality of services is maintained.
- Handle change in policies of the company and explain them to the customer.
- Generate sales leads for our clients.
- Maintain a record of all the tasks undertaken and submit it to the higher management.

**Requirements**:

- Bachelor’s degree in any discipline. High School Diploma with relevant experience will also be considered.
- 2+ years of experience as a Sales Representative or Front Desk Representative or related role in the Customer Service industry.
- Excellent knowledge about CRM Softwares like Zoho, Zendesk, etc.
- Knowledge of social media will be an added benefit.
- Ability to provide results under pressure.
- Excellent communication and interpersonal skills.
- Good problem-solving skills.

  • Customer Service Representative

    3 days ago

    Pune, Maharashtra, India KuddleandCo Full time

    **Customer Service Representative Responsibilities**: **THIS IS AN ONSITE ROLE. BPO EXPERIENCE PREFERRED** - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. -...

  • Customer Service Representative

    2 weeks ago

    Pune, Maharashtra, India WIDE SOFTECH LTD Full time

    A customer service Representative is the first person most customers communicate with when then have a problem.The customer service Representative must handle complaints provide appropriate solutions for customers and follow up to resolve any issues their customers experience **Salary**: ₹15,000.00 per month **Benefits**: - Health...

  • Customer Service Representative

    2 weeks ago

    Pune, Maharashtra, India Kanchan Drugs private limited Full time

    Customer Service Representative handle client inquiries and complaints about the company's services. This include skills in communication. Empathy, problem solving, organization. **Job Types**: Full-time, Part-time Pay: ₹10,576.89 - ₹33,519.01 per month **Language**: - English (preferred) - Hindi (preferred) Work Location: In person

  • Customer Service Representative

    1 day ago

    Pune, Maharashtra, India Bangalore Startegic Company Full time

    Job Title: Customer Service Representative Location: Pune **Minimum 1 Year in International BPO into customer service is a must.** **Job Types**: Full-time, Permanent **Salary**: Up to ₹500,000.00 per year **Benefits**: - Health insurance - Provident Fund Schedule: - Rotational shift Supplemental pay types: - Commission pay - Performance bonus -...

  • Customer Service Representative

    5 days ago

    Pune, Maharashtra, India Genesis HR Services Full time

    **Job Title**: Customer Service Representative (International Voice & Chat Process)** **Location**: Pune, India** **Key Highlights**: - **Salary**: Competitive pay ranging from ₹3 LPA to ₹6 LPA** - **Shifts**: 24/7 rotational shifts, offering work-life balance - **Working Days**: 5 days a week with 2 rotational days off - **Perks & Benefits**: -...

  • Customer Service Representative

    2 weeks ago

    Pune, Maharashtra, India Genesis HR Services Full time

    **Job Title**:Customer Support Representative** **Location**: Pune **Salary**: ₹3 LPA - ₹6 LPA **Shifts**: Rotational (US & UK) **Week Offs**: Rotational **Key Benefits**: - Competitive salary with performance-based bonuses - Excellent allowances **Responsibilities**: - Resolve issues quickly, ensuring customer satisfaction - Maintain records and...

  • Customer Service Representative

    2 weeks ago

    Pune, Maharashtra, India Lubrizol Full time

    **About Lubrizol** Summary The Export Customer Experience Representative (CER) processes sales orders for intercompany internal customers. The CER will receive the purchase order, liaise between Planners, Global Customer Service Representatives, Compliance, and shipping locations to ensure that we meet our customer’s expectations and ship materials in a...

  • Customer Service Representative

    5 days ago

    Pune, India Bifold Dynamix Full time

    **Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer...

  • Customer Service Representative

    3 days ago

    Ambegaon Budruk, Pune, Maharashtra, India Unified iSolutions Full time

    A telecaller is an individual who has telephonic conversations representing a company, with existing or potential customers. The primary objective of the telecaller job role is to **generate leads or sales, depending on the target of the company** A telecaller is an individual who has telephonic conversations representing a company, with existing or...

  • Customer Service Representative

    2 weeks ago

    Pune, India enhanceplus Consultant Full time

    Job OverviewWe are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to customers’ queries and resolve them as soon as...