Customer Service Representative

5 hours ago

Andheri Mumbai Maharashtra, India Finder Consulting Full time

We are looking for a Customer Service Representative to handle incoming calls from UK-based customers. The role includes responding to customer enquiries, providing guidance throughout the travel insurance policy issuance process, and ensuring prompt and professional resolution of queries.

**Key Responsibilities**
- Handle incoming calls from UK customers
- Issue travel insurance policies
- Log and resolve customer complaints in line with company procedures
- Maintain accurate records of customer interactions

Education & Experience
- Freshers with excellent communication skills are welcome to apply
- Basic computer knowledge is essential
- Minimum educational qualification: SSC and Higher Secondary (Plus Two)

Key Competencies
- Flexibility to work any shift between 8:00 AM - 8:00 PM UK time, 5 days a week (9-hour shifts including a 1-hour break)
- Availability during the induction period (no leave permitted during the first 3 months)

Employee Benefits
- Group Medical Insurance: Coverage up to ₹5 lakhs for employee, spouse, and dependent children after successful completion of the induction period
- Personal Accident Insurance: Provided post-induction
- Transportation: Drop facility available for full-time employees
- Work Schedule: 5-day work week
- Leave Policy: 21 annual leaves and 10 compensatory offs (in lieu of Indian bank holidays) for full-time employees

Compensation
- Freshers (Full-Time Employees): Gross ₹288,000 per annum

Pay: ₹14,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Work Location: In person

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