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Service Coordinator

3 weeks ago

Pune, India Nakoda Machinery Pvt Ltd Full time

Greeting

Nakoda Machinery Pvt. Ltd., is a very renowned organization in the field of Earthmoving, Mining and Construction Machinery Sector. We are the Manufacturer, Supplier and Service Providers of our in-house designed equipment like Crawler Drills, Hydraulic Crawler Drills, Self-propelled Crawler Drills, Blast Hole Drills, Gas Hydraulic Rock breakers, Pedestal Boom breakers and Hydraulic Attachments.

The Group was incorporated in two decades ago and is one of the lead manufacturers of these equipments in India.The products which deliver high performance in challenging working conditions are highly appreciated by customers in Mining, Earthmoving, Cement, Power, Roads, Defence and other sectors.

Nakoda has achieved enviable growth over the years due to in-house design strength, manufacturing expertise, and innovation and most important our wide service of network. All our products are marketed under our brand 'INDUS ROCK TOOLS

Currently we have a opportunity for you to be a part of Nakoda Machinery on **Engineering Coordinator **Position.

**Responsibilities and Duties**

**Responsibilities**:

- Overview on daily Attendance & Coordination with all service engg.
- To registered the complaints from Customer, Service Engineer or Sales Engineers & Generate the case Id & give either customer,Service Engineer, Sales Engineer.
- Inform Team Leader to allocate the engineer & update the status in Service Module
- Close the complaint with all the status in service module.
- Take updates from Service Engineer if they have any requirement of spare parts then will forward this to store Dept.
- To take follow-up - after dispatch of the assets.
- Arrange the engineer for the commissioning. And do follow-up if any short materials or any other issue will occur
- Update hammer card list & scan copies of Installation cards submit to MSB.
- Maintain records of Hammer cards,Installation Reports on Excel database.
- Follow-up with the Service Engineer for the commissioning Report.& Service Reports.
- Fill Installation Report with Hammer cards in service module.
- Give online support for Service Team Leaders & all Service Team.
- OEM commissioning communication for compressor commissioning.
- Schedule for the free visit and depute the service engineer for the same.
- Submit advance request to the account Dept.
- Receive vouchers from service engineer,checked it,and submit in account department and enter in After Sales & Support ERP
- Take out schedule visit list from After Sale region wise.
- Handover & mail the schedule visit list to regional head.
- Feedback from customer about schedule visit.

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance

License/Certification:

- Driver's License (preferred)